Ryan Alexander

Ryan Alexander Email and Phone Number

ayr county, south ayrshire, united kingdom
Ryan Alexander's Location
Hurlford, Scotland, United Kingdom, United Kingdom
About Ryan Alexander

I'm working as a 1st Line Support Engineer for Lighthouse IT.

Ryan Alexander's Current Company Details
Lighthouse IT & Network Services

Lighthouse It & Network Services

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IT gremlin
ayr county, south ayrshire, united kingdom
Employees:
3
Ryan Alexander Work Experience Details
  • Lighthouse It & Network Services
    1St Line It Support Engineer
    Lighthouse It & Network Services Jul 2022 - Present
    Irvine, Scotland, United Kingdom
    The first point of contact with clients, providing IT support for services such as Windows 365, Windows Server, Windows OS, and general computer issues.
  • N/A
    Unemployed
    N/A May 2022 - Jul 2022
  • Pra Group (Nasdaq: Praa)
    Complaints And Disputes Handler
    Pra Group (Nasdaq: Praa) Aug 2015 - Nov 2016
    Kilmarnock, Scotland, United Kingdom
    In this role, I acted in in the interests of the company to resolve any complaints or disputes that customers may have had. I would work to understand what they were claiming, question them about the circumstances of their claim, and look at the facts surrounding the claim in order to determine whether they were justified in the complaint or not.My efforts were within the guidelines and strictures of the Financial Conduct Authority.
  • Pra Group (Nasdaq: Praa)
    Collections Agent
    Pra Group (Nasdaq: Praa) Jun 2013 - Aug 2015
    Kilmarnock, Scotland, United Kingdom
    PRA Group acquires tertiary debt and attempts to reclaim it from the debtors and in my role, I handled both inbound and outbound calls to customers. While the ultimate aim was for the company to reclaim what was owed, there were a variety of rules to ensure the satisfaction of the customer at the end of the call and that the outcome reached was one that would not put them into financial difficulties.As such, a large component of the calls was to ensure that the financial circumstances of the customers were in a place where a negotiated payment or regiment of payments were possible. Working in this position grew my skills in communication, both oral and written, and trained me in interacting with customers, particularly those with grievances.
  • Tesco
    General Assistant
    Tesco Nov 2011 - Dec 2011
    Kilmarnock, Scotland, United Kingdom

Ryan Alexander Education Details

Frequently Asked Questions about Ryan Alexander

What company does Ryan Alexander work for?

Ryan Alexander works for Lighthouse It & Network Services

What is Ryan Alexander's role at the current company?

Ryan Alexander's current role is IT gremlin.

What schools did Ryan Alexander attend?

Ryan Alexander attended Glasgow Caledonian University.

Who are Ryan Alexander's colleagues?

Ryan Alexander's colleagues are Chris Scott, Jefferson Cole, Mark Canning.

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