The first point of contact with clients, providing IT support for services such as Windows 365, Windows Server, Windows OS, and general computer issues.

In this role, I acted in in the interests of the company to resolve any complaints or disputes that customers may have had. I would work to understand what they were claiming, question them about the circumstances of their claim, and look at the facts surrounding the claim in order to determine whether they were justified in the complaint or not.My efforts were within the guidelines and strictures of the Financial Conduct Authority.

PRA Group acquires tertiary debt and attempts to reclaim it from the debtors and in my role, I handled both inbound and outbound calls to customers. While the ultimate aim was for the company to reclaim what was owed, there were a variety of rules to ensure the satisfaction of the customer at the end of the call and that the outcome reached was one that would not put them into financial difficulties.As such, a large component of the calls was to ensure that the financial circumstances of the customers were in a place where a negotiated payment or regiment of payments were possible. Working in this position grew my skills in communication, both oral and written, and trained me in interacting with customers, particularly those with grievances.