• Joined in organisation in 2016 as a client relations manager and grew upwards over the years as the operation manager of the organisation.• Within the role and responsibilities entrusted to me, I have gained the trust of the management to put forward productive ideas and suggestions that have enhanced the overall business. The organisation today has gains more positive clients after the completion of a project.• End to end service to the clients is what I am good at and weekly… Show more • Joined in organisation in 2016 as a client relations manager and grew upwards over the years as the operation manager of the organisation.• Within the role and responsibilities entrusted to me, I have gained the trust of the management to put forward productive ideas and suggestions that have enhanced the overall business. The organisation today has gains more positive clients after the completion of a project.• End to end service to the clients is what I am good at and weekly reporting to the management about the updates of a project is what keeps all the members of the team clear about the approach to the client’s requirements.• The knowledge I have gain in all task assigned to me has enhanced my abilities in problem solving, quick thinking, and speedy solutions to all customer complaint.• I have clear understanding and knowledge of the legal and recruitment formalities required for overseas hiring in different countries. This supports me in briefing the client, to conduct interviews for overseas recruitment.• Part of my role also involves office and finance management responsibilities which include processing staff visa via DSO portal, workplace orientation, training and development for the new employees. Authorizing petty cash vouchers, salary transfers and general letters. In addition, to keeping records of all in and out cash flow related to the organization.• Maintaining and updating client and stakeholders CRM reports for future business leads. Show less

> Preparing Flow chats and power point presentation for training Purpose.> Implementing new procedures for smooth functioning of the department.> Training and Guiding New colleagues.> Proactively build and maintain customer relationships by clear communication between clientele,management and organization.> Ensures and provides quality service to both internal and external customers.> Resolved service problems by clarifying the customer's complaint;… Show more > Preparing Flow chats and power point presentation for training Purpose.> Implementing new procedures for smooth functioning of the department.> Training and Guiding New colleagues.> Proactively build and maintain customer relationships by clear communication between clientele,management and organization.> Ensures and provides quality service to both internal and external customers.> Resolved service problems by clarifying the customer's complaint; determining the cause of theproblem; selecting and explaining the best solution to solve the problem; expediting correction oradjustment; following up to ensure resolution. > I have handled major issues in regards to membership and ensured customer satisfaction in the best interest of both customer and the organization.> Creating power point presentation for training purposes.> Accesses the company’s internal systems to provide management with the accurate data reports.> Processing Gift Vouchers, Cash Backs, and Letters. Maintaining record of all vouchers and document.> Updating Members online profile.> Contribute to team effort by accomplishing related results as needed. Helped, guided and ushering clientele onsite during events; supported and organized by the organization. Show less

1) Computer Hardware and Software Maintains.2) Total desktop and laptop servicing.3) Assembling and Sales of Desktops.4) Upgrading Old.5) Computers Formatting and Installing.6) Windows Small office and Home networking.7) Recovering data from corrupt hard disk.8) Handling a client base of 130.

1} Meeting targets and achieving record-breaking sales.2} Being a Part of a dynamic team where in a united team effort was involved in solving major or minor faults.3} Processing purchase orders and following up on the delivery of goods.4} Maintaining stock inventory of all incoming and outgoing products.5} Training new sales representatives on onsite duties and customer service.6} Maintaining shelf and floor displays.