Ryan Alves Email & Phone Number

Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Process colleague movement requests via NAB’s payroll system SAP within agreedService Level Agreements (SLAs)Attend to escalated matters promptly Follow all policies and procedures relevant to execution of processing tasks Responding to processing requests via the Colleague Connect Portal (CCP) Liaise with People & Culture (P&C) subject matter expert (SME) teams to resolve complexqueriesContributing to continuous improvement culture by suggesting actions to makeimprovements to processing activities as necessary

Melbourne, Victoria, Australia

Melbourne, Australia

Responsible for servicing mortgage lending customers and providing high quality service delivery by consistently meeting or exceeding customer expectations through customer satisfaction and retention while identifying sales opportunities.

Dubai

Customer Experience Management Experienced in CRM Customizations and CRM work flow applicationProviding a managed and structured approach for the service support activities. Provide strategic functionality in supporting the customer relationship objectivesto ensure customer satisfaction and support the retention of customers and Identify additional business opportunities.Carried out unit testing and integration testing, developed test scenarios, tested and documented test results.Monitor service activities and service performance levels. Optimize staff and other resources and ensure early identification of service deficiencies.

United Arab Emirates

Maintained existing Target Market List and cooperate companies with regards to adding /upgrading or downgrading of existing companies. Achieve penetration of companies from the existing TML. Identifying good sourcing opportunities in these companies and increases our market share within those companies. . Maintain a Call report file with company detailed information on Auth Sign and Key Contacts.Training Manager – Asset Sales UAEPlanning, organizing, leading and supervising training department.Identify “core competencies” of workforce with the respective Sales HeadsOrganizing the using of standardized training materials. Identifying training and development needs within the Sales units. Appraisal competency of employee periodicallyEvaluating training and development programs

Dubai ,Uae

Provide leadership and direction to a team of 18 as Sales Development Manager of Citibank the leading Bank of the World to accomplish department goals and monitor work- flow. Responsible for enhancing profitability, sales, and market share through the development and implementation of strategic and tactical sales plans for executing bank’s strategy for the Dubai / Sharjah. Reporting to the Head of Sales- Manager.• Drive business growth through aggressive business development initiatives that result in increased revenue growth.• Promoting Bank’s Retail Banking Products like – Personal Loans, Credit Cards, Liabilities, • Significantly improved the corporate client base, profitability, customer service, and achieved the target as set by Management.• Provide team with guidance, motivation, and discipline to consistently achieve sales & customer satisfaction. Conduct regular meetings with staff to know their feedback.• Elevated Bank’s profile through out the business community and enhanced its relationship with major corporate clients.• Monitor and ensure revenue budgets / targets are achieved. Perform periodic reports preparation against budgets / targets for submission.• Created and nurtured a well-balanced, diverse, focused sales team through motivation, leadership and training. Provide leadership to team to accomplish department goals, schedule and monitored workflow• Revitalized and strengthened relationships with multinational companies in the territory covered, which accelerated revenue growth and improved, market position.

Bachelor Of Commerce (B.Com.)

Education record