Ryan Ashling Email & Phone Number

Eagan, Minnesota, United States

• Lead a reverse manufacturing team in the receipt, sorting, testing, and repair of over 5 million gaming accessories and peripherals within the Refurbishment Operations Center for GameStop. Report daily to executive.
• Increased controller repair productivity 13% and reduced labor costs $2.7M / year by implementing assembly line style repair process.
• Reduced scrap rate on controllers from 19% to 11% through discovery of new repairs, increasing potential sales $9.9M / year.
• Saved $2.16M / year in purchased supplies cost by helping procurement team to identify and pursue additional sourcing opportunities and competitive pricing.

Grapevine, Texas, United States

• Drove improvement of quality of used and refurbished goods sold online and in all 2.5K+ GameStop stores. Accountable for development, documentation, and implementation of all staff processes related to receiving.
• Reduced customer return rate 42% (from 8.6% to 4.9%) by leading multi-departmental collaboration to install better field testing, training, and cleaning methods.
• Increased wholesale customer satisfaction from 68% to 97% and business 3x through creating and installing grading scale and sorting process for cell-phone / tablet business, improving standardization and communication.
• Collaborated with Nintendo of America to create and install process using their proprietary software to reduce number of warranty returns, increasing monthly Refurbishment Operations Center (ROC) output of Nintendo.
• Developed additional opportunities with outside partners, expanding production of finished goods 8% and potential sales from ROC $9M.
• Led initiative with R&D to design and implement gaming controller test program to eliminate human objectivity of functionality, reducing end testing time 38%.

Grapevine, Texas, United States

• Managed the need for sampling of finished goods vs 100% audit based on failure trends on a weekly basis. Maintained constant flow of product through the QA teams to ensure finished goods were leaving the facility in a.
• Developed, led, and maintained 2 teams across 2 shifts to audit all finished goods from multiple departments, with average employee turnover of 9%.
• Partnered with department heads to reduce internal fail rates average of 50% over 3 years (from building wide average of 8.2% to 3.9%), using DMAIC to identify biggest opportunities / threats and improve processes.
• Introduced Quality at Source methodology via implementation of In-Process Audits, increasing employee engagement in process development, leading to discovery of better practices.

Grapevine, Texas, United States

• Partnered with operations and corporate teams to design, test, implement, and continually improve GameStop refurbishment processes.
• Established time studies for all department and processes, and documentation outlining proper steps to follow throughout each process, allowing team leaders to set real and tangible goals for employees, help them.
• Built and developed team of engineers to attack major failure modes of new gaming devices when released, reducing turnaround time for getting them into customer hands from 8 to 5 months.
• Improved annual physical inventory accuracy from 93.5% to 99.8% by working with Inventory Control to install personal scanning locations and gatekeeper steps to assign stronger personal control / ownership of inventory.

Grapevine, Texas, United States

• Led 58 staff to diagnose, repair, kit, and ship multiple generations of Sony, Nintendo, and Microsoft video gaming hardware devices and accessories.
• Increased production efficiency 18% by changing layout of production cells to “U” shaped flow, allowing cell leaders and supervisors to better monitor staff and process.
• Reduced employee turnover from 37% to 19% by strong communication and follow through on employee concerns, building culture of respect.
• Achieved fewest quality rejects in all departments through daily team startup meetings and demonstrations of root causes of fails and how to avoid them.

Coursework In Supply Chain/Lean Manufacturing

High School Diploma