In-Person Outreach Team Lead
Seattle, Washington
• Offered In-Person Outreach Team Lead role after completing AmeriCorps service, previous role at agency• Coordinated daily operations of 10 person team, including scheduling, managing partnerships, coaching team members, and arranging training• Planned and implemented team specific training plans including public benefit program eligibility, client interactions, outreach methodology, role expectations, and data entry• Conducted quality assurance to improve team training• Coordinated trainings and professional development opportunities for team including Racial Equity and Inclusion workshops• Managed the onboarding process for new team members including paperwork completion and orientation• Monitored and ensured adherence to team service-delivery model including structure, process, and data collection resulting in team performance improvement• Communicated and collaborated with external partners to improve process, plan general partnership level work, and schedule team outreach• Monitored team performance, team member hours, outreach methods, applications generated, data entry, team morale, and general well being via various tracking methods• Conducted weekly team meetings including agenda development and meeting facilitation• Recruited, conducted interviews, and filed appropriate paperwork for team member recruitment with Washington Service Corps (WSC)• Implemented and monitored data collection protocols• Supported the planning and conducting of focus groups collecting insights around the Basic Food/food stamps program and food security• Drafted and submitted reports for funders and partners including data collection, data analysis, and written narratives• Developed and delegated special team projects such as blog writing and creating informational materials for distribution• Assisted other agency teams with planning and implementation of public meetings