Ryan Austin Email & Phone Number

Spokane, Washington Area

Responsible for the safe storage, handling, and functioning of pyrotechnics and pyrotechnic devicesSetup professional displays.

Prosser, Washington

Assisted customers with identifying and solving technical problems related to personal computer and internet service.Worked closely with customers to identify service needs and customized new accounts accordingly.Sell, configure, and support any hardware and software that supports the customer’s business’s IT needs.Use remote monitoring software to be alerted to possible issues before the customer is aware of them.Use remote monitoring software to remotely connect to computer systems to resolve customer issues.Provided training and support for new technicians and Customers.Coordinate problem solving, conflict resolution, escalations, restart and recovery.Meet and consult with customers and vendors regarding service delivery needs.Setup, configured, and migrate customers Servers (SBS 2003, 2008, 2011; exchange 2003, 2007, 2010, 2013; HP and Dell.).Provided solutions for customers Network, and Computing needs.Configured, and installed many different firewalls and switches. (Cisco, Watch Guard, Sonicwall, Netgear, Meraki, Fortigate).Customer software includes Vista, Windows 7, and Windows 8; Server 2003, 2008, 2011, and 2012;Office 2003,

Plan, organize, and direct through staff involved in information technology process.Assist with the development of the IT budget; monitor expenditures for appropriate levels and cash flow.Review contracts, budgets and other items to assist in evaluating, implementing, and supporting appropriate technologies.Participate in the development and implementation of Department goals, policies, and priorities.Develop and manage projects according to organization goals and objectives.Manage information technology infrastructure, architecture, systems, networks, software and resources across multiple platforms.

Assisted customers with identifying and solving technical problems related to personal computer and internet service.Worked closely with customers to identify service needs and customized new accounts accordingly.Sell, configure, and support any hardware and software that supports the customer’s business’s IT needs.Use remote monitoring software to be alerted to possible issues before the customer is aware of them.Use remote monitoring software to remotely connect to computer systems to resolve customer issues.Provided training and support for new technicians and Customers.Coordinate problem solving, conflict resolution, escalations, restart and recovery.Meet and consult with customers and vendors regarding service delivery needs.Setup, configured, and migrate customers Servers (SBS 2003, 2008, 2011; exchange 2003, 2007, 2010, 2013; HP and Dell.).Provided solutions for customers Network, and Computing needs.Configured, and installed many different firewalls and switches. (Cisco, Watch Guard, Sonicwall, Netgear, Meraki).Customer software includes Vista, Windows 7, and Windows 8; Server 2003, 2008, 2011, and 2012;Office 2003,

Plan, organize, and direct through staff involved in information technology process.Assist with the development of the IT budget; monitor expenditures for appropriate levels and cash flow.Review contracts, grants, budgets and other items to assist in evaluating, implementing, and supporting appropriate technologies.Participate in the development and implementation of Department goals, policies, and priorities.Develop and manage projects according to organization goals and objectivesManage information technology infrastructure, architecture, systems, networks, software and resourcesacross multiple platforms (17 Windows servers with Server 2000, 2003, 2008, SQL 2003, 2008,Exchange 2003 and 2010, 4 Virtual Server, one HP-UX server, one Red Hat server, Cisco Firewall,Wireless, routers and switches, Barracuda Netowrks firewall, Email Archiver, Spam\ Virus Firewall,SSL VPN, and Nortel Phone Systems.Coordinate problem solving, conflict resolution, escalations, restart and recovery.Meet and consult with customers and vendors regarding service delivery needs.Assist in training user on technologies that are available in the city.Exchange 2010 and SQL 2008 Migration.