Ryan Avis Email & Phone Number

Stevenage, England, United Kingdom

Stevenage, England, United Kingdom

Stevenage, United Kingdom

Fujitsu- Marks & Spencer’s Service desk 1st/2nd Support Analyst Sep 2015 to Present: General Tasks: Resolving Problems within an appropriate timescale Fix problems and record each call from customers on a daily bases Resolve issues, if unable to do so, assign issue with relevant team Liaise with 2nd line team for further assistance when needed Escalate issues and trends to team leaders and team management Communicate with the team Appropriate… Show more Fujitsu- Marks & Spencer’s Service desk 1st/2nd Support Analyst Sep 2015 to Present: General Tasks: Resolving Problems within an appropriate timescale Fix problems and record each call from customers on a daily bases Resolve issues, if unable to do so, assign issue with relevant team Liaise with 2nd line team for further assistance when needed Escalate issues and trends to team leaders and team management Communicate with the team Appropriate escalation and management of problems when required  Compliance with service desk processes and procedures Active Directory Experience Citrix XenApp Experience Managing accounts Remoting on to tills, workstations & laptops Dealing with client issues through emails Resolving outlook issues Dealing with SharePoint issues Show less

Royston

A global company delivering software solutions to clients such as Sainsbury’s, Morrison’s and Sears in America. This solution is a unique ticketing software,In charge of Software testing Control of a project called Immediate Impact Offer clients who can upload a spread sheet and produce hundreds of tickets in minutes. Look after a particular project and have created a portfolio of all tickets and customer information. Working on the CSD desk which is our client… Show more A global company delivering software solutions to clients such as Sainsbury’s, Morrison’s and Sears in America. This solution is a unique ticketing software,In charge of Software testing Control of a project called Immediate Impact Offer clients who can upload a spread sheet and produce hundreds of tickets in minutes. Look after a particular project and have created a portfolio of all tickets and customer information. Working on the CSD desk which is our client service desk logging calls and responding to customers. First point of contact with customers as I am in charge of Immediate impact Setting up customers login details and sorting all there designs and layouts, Answering any technical queries on how the project works and what is required. Create test procedures to accurately show that all testing is complete to a high level. Work with java script to create different out comes on designs and data. Show less

A national network of more than 30 Zenos Training Academies deliver a unique training programme, funded by the SFA, and to young people aged 16 to 19 wanting to take their first steps in a career in the IT industry.Rebuilding computersSolving problems and finding the solutions Installing operating systemsInstalling applications Analysing data

I had transferable experience in money exchanging from customer to my hands and from cashing up money and depositing it in a safe. Also have experience in customer services as I worked at MacDonald’s 2 years and dealt with customer’s everyday. I was a trainer manager at MacDonald’s and I had responsibilities such as looking after the store, safe, staff, and work areas.