Ryan B. Email & Phone Number

Tampa, Florida, United States

Lead final mile delivery services and warehouse operations for over 100K annual installations. Manage business unit for home delivery and installation of major appliances, electronics, furniture as well as seasonal merchandise. ▪Implemented risk mitigation strategies while reducing cost to serve; negotiated $2.3M contract with local delivery partners▪Adequately evaluate risk when business decisions are made, showing particular consideration for the company’s reputation and protection. ▪Improve client interactions, service, and vendor partnerships through transparent claims management programs; meet with numerous vendors weekly to resolve client concerns, settling over $1M in delivery claims annually▪Develops and implements operational initiatives, client solutions and projects to improve client relations via KPIs▪Project management including identifying and structuring the problems, analyzing root causes, developing solutions, communicating results and obtaining buy-in for change ▪Responsible for over $800k in profit to MDO (Market Delivery Operation) through member experience, expense tracking, and collaborating with fiancé and procurement ▪Lead service and warehouse operations with P&L responsibility for over $5M in revenue, and $800k in EBITDA; drive payroll, inventory control, operational excellence, HR partnership, and budget management activities▪Assist in identifying and resolving CEO escalated problems by providing detailed analysis and solutions ▪Support continuous improvement in the business management functions and the Client Experience, provide leadership in recruiting and coaching of junior employees ▪Responsible for market performance of Member Experience and Delivery KPIs, including tracking commitments, establishing internal review cadence, project/program management framework and making sure deliverables are completed on time ▪Handle roadblocks and opportunities for local staff by managing and tracking support from other departments

Tampa, Florida, United States

Responsible for managing field logistics services (including delivery and installation) to customers in a designated market area for products purchased across various retailers and commercial businesses, including those operating within Sears Holdings, and through various sales channels, including brick and mortar and online. Product may originate from the Sears Market Delivery Operation (MDO), Sears Store Delivery Operation (SDO), other Sears Facilities (Stores), or a local Third Party facility (other Retail Store/Warehouse) and ownership continues until a satisfied completed delivery and/or install at customers’ homes. Oversees P&L responsibility for an average of $4 million in revenue and $600 thousand in EBITDA, from managing between 45,000 to 60,000 deliveries and installs annually. . Critical to success is the ability to drive performance and productivity through direct relations with an average of 5 individual installer firms and direct relationships through a local carrier manager with an average of 14 delivery teams. Directly accountable for the inventory sold through Sears and Third Party clients until the completed delivery and/or installation at the end consumer location. Liable for developing and maintaining disciplined, highly motivated delivery and installation teams focused on quality control standards and service that exceeds Sear’s customers’ expectations. Attend and assist in conducting One Sears meetings with the Account Manager and the district staff and stores "quarterly".

Chesapeake, Va

Responsible for managing field logistics services (including delivery and installation) to customers in a designated market area for products purchased across various retailers and commercial businesses, including those operating within Sears Holdings, and through various sales channels, including brick and mortar and online. Product may originate from the Sears Market Delivery Operation (MDO), Sears Store Delivery Operation (SDO), other Sears Facilities (Stores), or a local Third Party facility (other Retail Store/Warehouse) and ownership continues until a satisfied completed delivery and/or install at customers’ homes. Oversees P&L responsibility for an average of $4 million in revenue and $600 thousand in EBITDA, from managing between 45,000 to 60,000 deliveries and installs annually. . Critical to success is the ability to drive performance and productivity through direct relations with an average of 5 individual installer firms and direct relationships through a local carrier manager with an average of 14 delivery teams. Directly accountable for the inventory sold through Sears and Third Party clients until the completed delivery and/or installation at the end consumer location. Liable for developing and maintaining disciplined, highly motivated delivery and installation teams focused on quality control standards and service that exceeds Sear’s customers’ expectations. Attend and assist in conducting One Sears meetings with the Account Manager and the district staff and stores "quarterly".

Chesapeake, Va

Oversees warehousing activities to ensure processes and procedures are understood and followed; supervises warehouse compliance for inventory management, cycle counting, product handling and other services as required. Develops leadership team and provides daily oversight for all operational requirements for warehouse operational staff; leads and develops hour workforce teams in a corporate environment. Manage a staff of approximately 10 personnel with four direct reports. Develop and maintain a productive work team via training and career development. Check and verify shipping records, handle questions and concerns of shipping shortages or overages and address problems with inventory control. Ensure proper compliance and adherence to all appropriate health and safety regulations and cleanliness requirements are followed both with regards for personal and inventory safety.

Suffolk, Va

Deployed within southern and central Iraq as a Vehicle Commander, performing critical convoy security measures. Served as a scout as well as a pace vehicle commander for a majority of convoy missions. Supervised the convoy’s regulatory compliance with ROEs and EOF procedures, as well as IAW Army policies and SOFA. Provided managerial and underlying leadership services to the platoon via instruction of mounted operations. Key topics within such training included strategic use of vehicle positioning as well as a series of drills dealing with reaction to I.E.D., contact, downed vehicle, and medevac.

Elkins, Wv

Directly supervises a team of ten drivers that hauls petroleum products for various customers to various locations. Responsible for over $1 million worth of equipment disbursed in 2 separate locations. Led monthly safety meetings and coordinated training

Morgantown, Wv

Performs job functions in accordance with Mylan’s standard operating procedures and OSHA safety requirements. Exceeded company expectations by learning blending procedures ahead of probationary period (90 days) along with learning advanced knowledge of SAP procedures

Morgantown, Wv

Lead an eleven person shift in accomplishment of mission oriented security operations on a daily basis for a multi-billion dollar corporation. Organized the Daily Incident Reports for all shifts along with passing vital information up the chain of command.

Master Of Legal Studies

Certificate In Negotiation Mastery, Complete

Negotiation Mastery: Unlocking Value in the Real World is an 8-week, 40-hour online certificate program from Harvard Business School.

B.A., Criminology And Investigations

Activities and Societies: Fraternity of Phi Gamma Delta (FIJI), Rugby Team, United States Army National Guard