Ryan B. Email & Phone Number

San Francisco, California, United States

• Responsible for small business and enterprise acquisitions during the onboarding process averaging to $30+ million of ARR
• Manages 40+ full project lifecycles beginning at inception and ending with customer-facing deployments.
• Reviewed installation and rollout of electronic medical records software for proper functionality improving engagement by 29%.
• Responsible for troubleshooting HL7 messages and relaying errors to vendors.
• Responsible for generating and troubleshooting API credentials for connectivity.
• Responsible for mapping and migrating data.

New York, United States

• Subject matter expert on company products through independent and on-site training and development
• Contributed to continued learning by hosting onboarding training/shadow sessions for new hires, and cross-trained team members to learn functions through-out operation funnel
• Collaborated with operational teams to continuously improve internal processes and the customer experience
• Self-trained and tested new company products
• Ensured a transparent customer experience by providing consistent status updates, giving emphasis to customer retention
• Responsible for coordinating with appropriate liaisons to schedule and track insurance exams and interviews for concierge clients

Kingwood, TX

• Insurance verification/preauthorization
• Collected medial history of patients
• Scheduling appointments for Dentist, Hygienist and Specialty
• Patient check in/out
• Provided pre-op instructions to patients
• Contacted patients to securely collect account balances

Conroe, TX

• Collected medical history of patients
• Communicated with nurses and physicians to ensure proper preparation for patient encounters
• Performed administrative tasks; such as answering calls, patient check in/checkout
• Handled confidential patient information for filing purposes