Core leadership competency in the areas of data and service delivery operations, organization change management, and continuous process improvement. I have lead data quality and service delivery programs that improved the customer experience at the counter for residents coming into a governmental service office. Demonstrated high degree of organization change management acumen to broker executive-level memorandum of agreement to support key performance indicators, key learnings program, and cross-organization labor resource sharing program. Applied critical continuous improvement, using Six Sigma Methodology, to improve contract service commitment delivery timelines, increase production deployment success, reduce product defects and rework. All process improvement projects returned valuable capital or potential revenue back to the organizations I provided service. Multiple award recognitions for identifying opportunities to maximize resource efficiency by implementing individual and repeatable operations continuous improvement programs that exceed target deliverables.Career Highlights• Founding member of The County of San Diego's data and performance analytics unit established to create a foundation for data driven decision making and service-related key performance indicators across the enterprise to better serve the community.• Six Sigma Black Belt offering 6 years of experience leading 80 qualified Six Sigma Green Belts in the identification and implementation of business/process improvement strategies, initiatives and projects.• 8 years leading continuous improvement and LEAN projects impacting Operations, Infrastructure Planning, Purchasing and Finance departments; averaging $1.2M in annual cost savings, creating 4.8% budget surplus for new business investment opportunities.• 9 years incremental experience creating LEAN and continuous process improvement strategic plans to achieve.