Ryan Barbin Email & Phone Number

Seattle, Washington, United States

Renton, Washington, United States

• Hire, develop, and manage a ten-member team to evaluate and resolve 70+ claims per month based on policy contracts, recorded statements, investigation and incident reports, financial records, and vehicle title.
• Train team on customer service, case resolution, negotiations, and file management, resulting in promotion of 22 associates.
• Oversee resolution of excess limits, RV, commercial auto, coverage issue, and fraud investigation-related claims across WA, OR, NV, AZ, ID, MT, and UT states.
• Monitor KPIs, including call quality, customer service, claim resolution, file accuracy to identify performance gaps and develop improvement plans.
• Conduct weekly reviews with each associate and provide coaching on effective performance and risk management.
• Audit files and calls for customer service, claim investigation process, and accurate documentation to ensure compliance, resulting in a 4.69/5 team file quality score in 2021.

Bellevue, Washington, United States

• Built relationships with new customers across 37 states and managed 120 accounts per month with an 87% retention rating.
• Identified customer needs for family and built individual life insurance policies.

Bachelor'S Degree, Psychology, 3.65 Gpa

Cyber Security