Ryan Bateman Email & Phone Number

Greater Los Angeles Area

Manage Government Program Partners, including Medicare Advantage and MedicaidIdentify and execute strategy for growth and development of new and existing healthcare partnershipsCoordinate with all internal teams to ensure partnership needs are metProject manage healthcare partner onboarding

Orange County, California Area

Identify, qualify, cultivate, solicit, retain, and grow donor accounts in a competitive market.Accounts include community based organizations, Fortune 500 Companies, and Government.Responsible for identifying and selling blood drive programs based on the wants, needs, and requirements of the client in order to meet defined daily, weekly, and monthly collection goals.Manage hands on each event in every stage of the life-cycle, including the initial sale, day of event, post-event follow up, and retention.Proven track record of exceeding monthly, quarterly, and yearly goals.Social Media Certified Integrity Selling Certified

Pomona, Ca

Supported and managed donors and staff at 9 donor centers from Los Angeles to San Diego Counties. Developed and maintained reports to track and monitor staff and donor centers while working directly with the CEO to ensure the organization reduced costs and increased collections. Trained and on-boarded employees in both Southern California and Arizona who were directly responsible for recruiting donors across the organization's Western Division. Acted as a Special Projects Manager for large regional donor events.

Pomona, Ca

Managed and trained customer service representatives in a 150 representative inbound/outbound call center. Conducted New Hire Training and Orientation for 10 new hire representatives on a 2 week cycle. Developed training programs and materials to increase customer service representative effectiveness and to reduce turnover which was used at multiple organizational regions across the nation. Worked directly with Call Center Director and Human Resource Manager to maintain optimal staffing levels.

Pomona, Ca

Outbound call center representative responsible for scheduling donor appointments at over 40 blood donor center locations. Recruited new and lapsed donors through education of services and importance of the organization. Provided exceptional customer service as the first line of communication to approximately 40% of the Southern California Region's blood donors.Successful Special Project Lead for the largest annual Radio Partnership Blood Drive.

Education record

Marketing

General Education