SQL development including reporting, stored procedures, and table design.SQL data analysis to create actionable insights across the enterprise.SSRS development for reporting including creating subscriptions for automated report delivery.GUI and Console application development in Delphi 7, 10, and 11.Building Business Requirement Documents after meeting with the business to ensure all requirements are accounted for in the development.Support and troubleshoot existing .NET applications.Daily support for all automated applications which processes approximately $20 billion in payments annually.

Identify areas of opportunities in business strategies to identify opportunities of increased revenue or reduce expenses.Analyze existing business processes to streamline resources and improve process flow.Analyze and recommend updated business procedures to multiple departments, users, IT, and executive team.Manage new projects and product development, user testing during implementation, and ongoing consulting to users post-implementation.Manage user training of new projects and products post-implementation.Act as a point of escalation for users on prior projects and act as a liaison with IT and various other departments for updates.Develop and maintain business processes as it relates to user procedures and business requirements.Manage updates and existing tools in billing reconciliation system.Manage and maintain KPIs for revenue and expenses through reconciliation system.Build and manage financial reporting and trend analysis on a daily/monthly/ad-hoc basis for upper management and executive team.

Design and build reports for multiple departments.Develop reporting procedures and documentation.Create Excel templates and VBA macros for multiple departments for reporting and reconciliation.Handle Card Brand certification for Discover, PayPal, and American Express on a bi-annual basis.Created sales transaction files for Discover EMV certification by working with outside department on third-party test software to extract data.Design and develop pricing methodologies for purchased portfolios to ensure similar billing at conversion.Analyze and compare conversion data and pricing to pre-conversion data to ensure proper conversion using Excel spreadsheets and Microsoft Access.Work with outside banks to understand their business structure for purchased portfolio to ensure seamless transition at time of conversions.Work with other departments to understand their business needs for conversion portfolio, and developing solutions to ensure full operation on day of conversions.Train internal staff on conversion portfolios for business requirements and customer service.Provide quality assurance on all aspects of conversion portfolios prior to and post conversion to ensure that all billing and demographic items are accurate at time of conversion.Work directly with IT developers to design procedures, reporting, and implementation of new systems to support conversion portfolios.Document and institute bi-annual card brand compliance and pricing changes required by Visa, MasterCard, Discover, and Amex.Guide application development team through bi-annual changes and identify what part of the code needs to updated to accommodate the changes.

Approve and decline new customer pricing based on company and ISO expense to improve profit and increase new customer acquisition.Offer adjusted pricing options for existing clients to help reduce attrition while maintaining profit margins for the company and for ISO.Review and compare competitor statements and customer contracts to ensure competitive pricing options.Work with ISOs to review competitor statements to assist in pricing new customers to offer competitive rates while maintaining profitability.Design and compile numerous reports for tracking of merchant pricing, trends, and profitability.Calculate financial impact of Visa/Mastercard/Discover/PayPal/American Express bi-annual releases, including new interchange categories and rate increases.Suggest and apply bi-annual pricing adjustments on entire customer base to adjust for Card Brand increases and ensure profitability.Review new ISO contracts to ensure contracted buy rates are profitable and competitive for the industry.Design and build Access databases and Excel macros to track and analyze pricing on an individual and business level.Built Excel macros to track and reconcile third-party statements.Built Excel macros to analyze rate review offerings to provide estimated savings to the customer, and provided to Customer Service to provide details to customer immediately.