Who is Ryan Benedict? Overview
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Quick answer
Ryan Benedict is listed as Incident Manager at Thrivent, based in Moyock, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Ryan Benedict.
Ryan Benedict previously worked as Service Management Specialist at El Paso County, Colorado, Usa and Customer Care Representative at Xerox.
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Email format at Thrivent
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Thrivent
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Profile bio
About Ryan Benedict
Service Management Professional with 9 years' experience in Incident Management, Service Management, Desktop Support, Change Management, Problem Management, Network and Network Security. Vast experience in technical writing, technical project management, end user / analyst training and hardware / software troubleshooting. Effective in managing competing priorities, performing multiple tasks in parallel and meeting tight deadlines while consistently producing top-quality work. Excellent problem-solving skills with ability to perform root cause analysis, strong attention to detail and a talent for developing and simplifying procedures. Successful in managing projects, identifying requirements, writing business use cases and continual service improvements. Familiarity with Service Management Platforms including ServiceNow and Heat.
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Ryan Benedict's current company
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5 roles
Ryan Benedict work experience
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Incident Manager
Current
Sep 2023 - Present
Service Management Specialist
Responsible for management of customer support incidents including desktop hardware, software, networking, and mobile support.Managing intake for request workflow.Analyzed departmental needs for system purchases and maintained inventory.Knowledge champion for Knowledge Management.Performed root cause analysis on problem records.Performed training on new systems, services, and hosted end user training. Responsible management of changes and updates to the systems through WSUS.Desktop support and imaging of new machines for consumption by the county employees.Responsible for lifecycle management of hardware and software.
Mar 2018 - May 2023
Customer Care Representative
Service support for Verizon devices including jump packs, cellular phones, tablets, and Verizon’s network.Managed support for multiple high priority business portfolios.Management of inbound and outbound calls to the call center.Coaching multiple colleagues for performance.Continual service improvements through learning and adoption of best practices.
Apr 2016 - Mar 2018
Information Technology Specialist
Responsible for server management.Installed network cabling and managed patch panels.Responsible for vulnerability scanning and remediation.Management of inventory and lifecycle management of hardware and software.Managed service requests.
May 2015 - Nov 2015
FAQ
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What company does Ryan Benedict work for?
Ryan Benedict works for Thrivent.
What is Ryan Benedict's role at Thrivent?
Ryan Benedict is listed as Incident Manager at Thrivent.
Where is Ryan Benedict based?
Ryan Benedict is based in Moyock, North Carolina, United States while working with Thrivent.
What companies has Ryan Benedict worked for?
Ryan Benedict has worked for Thrivent, El Paso County, Colorado, Usa, Xerox, and Ge Johnson.
How can I contact Ryan Benedict?
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