Ryan Bernardi Email & Phone Number

Vail, Colorado, United States

➤ Oversee daily instruction at Ski and Ride School including curriculum development, scheduling, and assigning classes providing support with instruction as needed.➤ Assist with administrative duties including hiring, scheduling, training, payroll, managing equipment inventory, and reporting on guest feedback.➤ Monitor & document instructor performance & behavior to provide meaningful feeback & direction.➤ Adhere to all safety-related programs including policy training and incident reporting.➤ Coordinate with other management departments & third-party organizations as needed.➤ Participate in leadership forums providing feedback & input on school operations, training, & continuous improvement opportunities.

Vail, Colorado

➤ Coached & encouraged students of various ages & ability levels through exciting and engaging teaching tactics.➤ Monitored student progress through different tactics & adapted learning plans to optimize progress.Earned positive feedback from both supervisors & parents resulting in repeat clients.➤ Maintained optimal physical condition & stamina for continuous teaching and demonstrations.

Vail, Colorado, United States

➤ Welcomed and registered guests, efficiently managing check-in and check-out procedures while providing personalized service and ensuring the accuracy of guest information.➤ Responded promptly and professionally to guest inquiries, requests, and complaints, aiming to exceed guest expectations and resolve issues to their satisfaction.➤ Utilized hotel management software to handle reservations, room assignments, and billing procedures, ensuring accurate and up-to-date records.➤ Collaborated closely with housekeeping, maintenance, and other hotel departments to ensure smooth operations and guest satisfaction.➤ Maintained a clean and organized front desk area, including managing guest requests for amenities, transportation, and local information.➤ Handled cash transactions, processed payments, and maintained accurate accounting records according to hotel policies and procedures.

Vail, Colorado, United States

➤ Prepared customized lattes, cappuccinos, Americanos, and regular drip coffees, including adjusting bean grinding and milk steaming levels ➤ Practice & deliver active & efficient service in a fast-paced environment to 100+ customers per shift and more than a dozen customers during peak hours

Minturn, Colorado, United States

➤ Served up to 150 guests concurrently during peak summer wedding season ➤ Executed high service standards by implementing time management while communicating with customers & co-workers

Vail, Colorado

➤ Guided guests through the menu while demonstrating knowledge of more than 50 menu choices and 40+ specific drink items and submitted 100+ orders per shift to the kitchen ➤ Promoted twice from Busboy to Food Runner and Food Runner to Server

Vail, Co

➤ Focused on promotions, community outreach, and production➤ Acted as a liaison with hotels, property concierges, visitors centers, and private clubs though out the Vail Valley to promote the Festival➤ Assisted the production manager with the setup and tear down for various concerts throughout the summer

Greater Milwaukee Area

➤ Assisted with Brewer/Vendor Pre-Event Registration and Event Check-in➤ Wrote Press Releases➤ Coordinated email blasts and Create/Manage Social Media Campaigns➤ Served as Event Media Contact

➤ Coordinated with other team members and also different venues to propose, plan and execute different events around the Milwaukee area.