Developed a vision to provide small businesses and freelancers with essential IT management and cybersecurity solutionsOffered business consultancy services and website design to help clients enhance their online presence and streamline operationsIntroduced 3D modelling and printing services to customise products tailored to client-specific needs

Evaluated software and hardware solutions, presenting their potential value to the company and clients.Hands-on experience deploying, maintaining, and administering Docker containers and virtual machines for production environments.Led the implementation, configuration, and documentation of a self-hosted identity provider (SSO).Provided advanced administration of Microsoft 365 applications, including SharePoint.

Consolidated and optimised business softwares and applications, resulting in improved productivity, efficiency, and more streamlined operationsStreamlined internal databases and documentation processes to enhance business workflows and ensure best practicesDesigned a new customer support portal with integrated chatbot functionality and an automated ticketing system with the aim to improve efficiency and customer service response timesManaged internal and external service desks, providing comprehensive support and ensuring smooth resolution of technical issues for clients and staff

Provided comprehensive support to a diverse client base as part of a large MSP teamManaged Active Directory and directory synchronisation processesAdministered Okta SSO for secure user authenticationGained hands-on experience in managing file share permissions using Windows Server

Responsible for the IT Operations Management, Incident Management, IT Budget forecasting and spend for my client and their independent consultants.Providing the overall technical support to independent consultants based in different geographical locations for all hardware and software issues.Implementing IT policies and procedures to ensure maximum security and stability of systems, networks and communicationsLead IT Project's such as scoping and installation of Enterprise grade networking solution (Ubiquiti)Install and configure hardware, software, systems, networks, printers and phones, repairing and replacing equipment if needed.Host regular review meetings with client, and take appropriate action.Regularly provide feedback to team members to facilitate performance improvements.Preparing IT asset inventory, auditing systems and reports as and when requested.Management of software releases and updating for all users and undertaking regular maintenance checks of systemKey Achievements---Migrated client from ISP provided hardware to an enterprise networking solution (Ubiquiti)Reduced system down time and reduced IT spend budget due to new network installation.Standardized hardware, software, and mobile interface so that all users were using the same systems and apps for example Teams, Google Workspace, Notion, Monday, Etc.Supported users in the use of technology by Implementing regular training sessions to ensure all users had similar skill set, were using the most appropriate solutions resulting in a reduced number of support requests

Undertake an evaluation of client’s needs and review physical and technical limitations imposed by location, existing hardware, electrical wiring etc.Scope out and provide budget estimate for proposed systems.Liaise with architects, builders & electricians to ensure current and future compatibility of wiring, access locations and potential future upgrades.Undertaking a Sitewide wireless interference test to ensure stability and tailour solutions to clients environment