Ryan Binkley

Ryan Binkley Email and Phone Number

Customer Success Manager @ EHS Insight | Driving Customer Satisfaction @ EHS Insight
houston, texas, united states
Ryan Binkley's Location
Greater Scranton Area, United States
Ryan Binkley's Contact Details
About Ryan Binkley

As a Customer Success Manager at EHS Insight, I manage a portfolio of clients with a total ARR of $4.5 million recurring revenue base. I help clients achieve their environmental, health, and safety goals by providing them with the best software solutions and support. I have over 10 years of experience in customer service/success, with a focus on customer retention, growth, and loyalty.I also have skills and credentials in communication, business relationship-building, and customer success fundamentals which I leverage to increase awareness, engagement, and conversion for EHS Insight and its products. I enjoy connecting with customers and prospects, understanding their needs and challenges, and delivering value-added solutions that make a positive impact.

Ryan Binkley's Current Company Details
EHS Insight

Ehs Insight

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Customer Success Manager @ EHS Insight | Driving Customer Satisfaction
houston, texas, united states
Website:
ehsinsight.com
Employees:
6
Ryan Binkley Work Experience Details
  • Ehs Insight
    Customer Success Manager
    Ehs Insight Dec 2023 - Present
    Houston, Texas, United States
    EHS Insight automates safety, risk, and compliance processes to reduce the cost, resources, and effort required to effectively manage audits, incidents, training, and beyond.
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  • Ehs Insight
    Customer Success Representative
    Ehs Insight Nov 2021 - Dec 2023
    Houston, Texas, United States
    View
  • Ehs Insight
    Customer Success Associate
    Ehs Insight Nov 2020 - Nov 2021
    View
  • Startex Software
    Customer Success Manager
    Startex Software Dec 2023 - Present
    Houston, Texas, United States
    View
  • Startex Software
    Customer Success Representative
    Startex Software Nov 2021 - Dec 2023
    Houston, Texas, United States
    View
  • Startex Software
    Customer Success Associate
    Startex Software Nov 2020 - Nov 2021
    Houston, Texas, United States
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  • Crowd Cow
    Customer Care Team Lead
    Crowd Cow Nov 2019 - Oct 2020
    Scranton, Pennsylvania Area
    Responsible for managing day to day oversight of the Customer Care team; including team assignments, volume management, escalations, as well as providing direct support to customers. Additional duties included managing Zendesk workflows and efficiency, identifying and reporting customer-facing technical issues, and special projects.
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  • Crowd Cow
    Customer Care Associate
    Crowd Cow Nov 2018 - Nov 2019
    Scranton
    Provided friendly, consistent, and efficient support to customers regarding orders, product questions, etc in a timely, friendly manner. Designed and implemented an internal Knowledge Base for employee reference, including standard operating procedures. Provided support to the fulfillment center on product and shipping issues. Additional tasks as assigned by management. Promoted to newly created Team Lead in November 2019.
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  • Pepperjam
    Customer Care Associate
    Pepperjam Sep 2017 - Nov 2018
    Wilkes Barre, Pennsylvania
    Provided customer support for inquiries regarding the platform, account questions, how-to guides, etc. Directed affiliate program management to million dollar clients; including program strategy and warm introductions to bloggers, social media influencers, coupon/discount companies, etc. Provided platform training for both clients and affiliates. Additional projects as assigned.
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  • The Graham Academy
    Pr & Marketing Coordinator
    The Graham Academy Mar 2014 - Jun 2017
    Maintain social media, promotion of students, teachers, and school as a whole. Provide media updates and event planning. Also the liason for the PTO.
  • Pma Companies
    Customer Service Representative
    Pma Companies Mar 2013 - Mar 2014
    Allentown, Pennsylvania Area
    Member of Customer Service team responsible for resolution of client, claimant, and 3rd party inquiries. Worked in conjunction with Claim Adjusters to respond and resolve issues. Received multiple recognitions from customers, adjuster teams and Customer Service Center management.
  • Pma Companies
    Data Entry Operator
    Pma Companies Aug 2011 - Mar 2013
    Allentown, Pennsylvania Area
    As a member of the Med Pay Exception team, I was responsible for processing medical bills that were flagged as exceptional or needing additional review before payment or denial was sent to medical provider. I worked with management to refine or develop process guidelines prior to training. Exceeded production rates on a regular basis with scores nearing or above 100% with few errors.
  • Sigma Tau Gamma Fraternity, Inc
    Expansion Counselor
    Sigma Tau Gamma Fraternity, Inc Jun 2010 - May 2011
    Key Results: Led fraternity's new Expansion Division as one of two Counselors. Designed and launched four separate campaigns to recruit and sign the best academic, campus, and community service leading students on each campus for new chapters. At the end of a 5-6 recruitment week period, 20-25 men were associated and then initiated into their respective new chapter.

Ryan Binkley Skills

Recruiting Data Entry Event Planning Public Speaking Microsoft Office Microsoft Excel Customer Service Team Leadership Databases Budgets Team Building Process Improvement Program Development Insurance Marketing Social Media Public Relations Social Networking Social Media Marketing Event Management Marketing Communications Facebook Politics Leadership Microsoft Powerpoint Time Management Fundraising Research Training Affiliate Marketing

Ryan Binkley Education Details

Frequently Asked Questions about Ryan Binkley

What company does Ryan Binkley work for?

Ryan Binkley works for Ehs Insight

What is Ryan Binkley's role at the current company?

Ryan Binkley's current role is Customer Success Manager @ EHS Insight | Driving Customer Satisfaction.

What is Ryan Binkley's email address?

Ryan Binkley's email address is bi****@****ail.com

What is Ryan Binkley's direct phone number?

Ryan Binkley's direct phone number is +161099*****

What schools did Ryan Binkley attend?

Ryan Binkley attended Mansfield University Of Pennsylvania.

What skills is Ryan Binkley known for?

Ryan Binkley has skills like Recruiting, Data Entry, Event Planning, Public Speaking, Microsoft Office, Microsoft Excel, Customer Service, Team Leadership, Databases, Budgets, Team Building, Process Improvement.

Who are Ryan Binkley's colleagues?

Ryan Binkley's colleagues are Farzin Moradi, Lisa Serface, Zane Deller, Sanaa Sanaa, Rebecca R., Vincent Nguyen, Kristyn (Percenti) Ritz.

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