Ryan Binkley Email & Phone Number

Scranton, PA, US

Houston, Texas, United States

EHS Insight automates safety, risk, and compliance processes to reduce the cost, resources, and effort required to effectively manage audits, incidents, training, and beyond.

Houston, Texas, United States

Houston, Texas, United States

Houston, Texas, United States

Houston, Texas, United States

Scranton, Pennsylvania Area

Responsible for managing day to day oversight of the Customer Care team; including team assignments, volume management, escalations, as well as providing direct support to customers. Additional duties included managing Zendesk workflows and efficiency, identifying and reporting customer-facing technical issues, and special projects.

Scranton

Provided friendly, consistent, and efficient support to customers regarding orders, product questions, etc in a timely, friendly manner. Designed and implemented an internal Knowledge Base for employee reference, including standard operating procedures. Provided support to the fulfillment center on product and shipping issues. Additional tasks as assigned.

Wilkes Barre, Pennsylvania

Provided customer support for inquiries regarding the platform, account questions, how-to guides, etc. Directed affiliate program management to million dollar clients; including program strategy and warm introductions to bloggers, social media influencers, coupon/discount companies, etc. Provided platform training for both clients and affiliates..

Maintain social media, promotion of students, teachers, and school as a whole. Provide media updates and event planning. Also the liason for the PTO.

Allentown, Pennsylvania Area

Member of Customer Service team responsible for resolution of client, claimant, and 3rd party inquiries. Worked in conjunction with Claim Adjusters to respond and resolve issues. Received multiple recognitions from customers, adjuster teams and Customer Service Center management.

Allentown, Pennsylvania Area

As a member of the Med Pay Exception team, I was responsible for processing medical bills that were flagged as exceptional or needing additional review before payment or denial was sent to medical provider. I worked with management to refine or develop process guidelines prior to training. Exceeded production rates on a regular basis with scores nearing or.

Key Results: Led fraternity's new Expansion Division as one of two Counselors. Designed and launched four separate campaigns to recruit and sign the best academic, campus, and community service leading students on each campus for new chapters. At the end of a 5-6 recruitment week period, 20-25 men were associated and then initiated into their respective.