Performed insightful and timely analysis for stakeholders on mobile search products to evaluate health of the business and create business cases to replace third-party vendors and increase profit margins by 25%.Collaborated on A/B experimentation, design and data tracking implementation for a customer feedback tool. Optomizely showed significant results that this tool allows for direct customer feedback that enables us to improve our search engine performance and increase customer satisfaction.Wrote Python scripts that updated BigQuery tables with customer feedback data that I used to create a Looker Studio dashboard to track customer engagement and satisfaction of specific search queries.Wrote JavaScript event tracking code for our new search engine release and worked cross functionally to implement critical customer behavior data that enables us to track, measure and improve search experience throughout customer journey.Leveraged data governance software, SQL and Google Analytics to monitor health of the data and identify issues followed by creating actionable plans for engineers to address.

Created claims and efficiency reporting to increase the operation’s productivity.Created high level claims reporting to increase savings.Worked closely with leaders to develop fraud reporting to improve losses.Increased efficiency and automated monthly reporting.Presented high level reports to leadership to aid in interpretation and drive business decisions.Served as mentor to multiple interns to develop soft skills and aid in project and career development.

Worked for the Office of the Vice Provost for Health to assist with gap analysis, coordinating continuing education credits, writing abstracts and conducting survey analysis. Assisted in the planning, promoting and research for special events.

Used model fit techniques to assess which of two models better predicted future costs and future inpatient probability. Develop broad metric to measure effectiveness of mental health wellness programs for our members across different counties.

Perform copy projects. Schedule conference rooms to be used by attorneys and guests. Restock and order supplies, weekly. Organize and sort files. Operate switch boards and direct all incoming calls. Greet and direct clients. Perform miscellaneous tasks, such as delivery subpoenas, for lawyers and secretaries.