Senior Genesys Support Engineer
Current
Mar 2022 - Present
AeroLeads people directory · profile
Ryan Boon Email & Phone Number
Senior Genesys Support Engineer
at
BCD Travel
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Genesys Support Engineer
Location
Prestwick, Scotland, United Kingdom
Company size
Who is Ryan Boon? Overview
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Quick answer
Ryan Boon is listed as Senior Genesys Support Engineer at BCD Travel, a with 11523 employees, based in Prestwick, Scotland, United Kingdom. AeroLeads shows a matched LinkedIn profile for Ryan Boon.
Ryan Boon previously worked as Genesys Support Engineer at Anana Ltd and Software Developer at Volaro Ltd. Ryan Boon holds Diploma For Information Technology And Telecommunications Professionals, Information Technology, Scqf Level 6 from Qa Apprenticeship College.
Company email context
Email format at BCD Travel
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BCD Travel
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Profile bio
About Ryan Boon
I am a young, organised and highly creative software engineer.The knowledge/experience I gained from freelancing abroad and through the Sky apprenticeship program has shaped my ability to adapt quickly, think creatively and work effectively as part of a team or on my own. I love the challenge of working within a fast paced working environment.
Current workplace
Ryan Boon's current company
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Bcd Travel
8 roles
Ryan Boon work experience
A career timeline built from the work history available for this profile.
Genesys Support Engineer
Oct 2020 - Mar 2022
Software Developer
Jun 2019 - Oct 2020
Genesys Support Engineer
Jul 2018 - Jan 2019
Software Developer
Working as a developer at Volaro i worked with a team developing and maintaining an automation process that was used to receive airline contracts and distribute fare prices to a GDS.
Feb 2018 - Jul 2018
Monitoring Developer
Managing the production monitoring system for Skys main telephony systemCreating and updating VB scriptsCreating sql queries on Oracle and MS databases to pull back prod statisticsCreated and managed dynamic KPI trend reportsCreated email and SMS alerting for pro-active analysisUploaded software builds to Jenkins server Provided all project updates in Confluence and JIRA
Jul 2016 - Apr 2017
Contact Operations Analyst
Part of contact ops telephony team managing and resolving issues with the CME (Genesys) system. Troubleshooting production issues and assisting developers with quick resolution. Pulling of production logs from database, WAS and Jenkins servers for root cause diagnosis. Working to tight deadlines and SLAs. Updating JIRA tickets with progress updates. Following agile methodologies through full lifecycle.
Jul 2015 - Jul 2016
Apprentice Software Developer
Part of a SCRUM team delivering Automated Voice Services (AVS) in two week sprints. Working collaboratively alongside developers, business analysts and testers to work through user stories.Implementing changes to production to meet product owner requests. Learning about agile methodology using JIRA and Confluence for all work allocation items.
Jul 2014 - Jul 2015
Team & coworkers
Colleagues at BCD Travel
Other employees you can reach at bcdtravel.com. View company contacts for 11523 employees →
IL
Isabelle Lucand
Colleague at Bcd TravelLattes, Occitanie, France
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AR
Alberto Rampoldi
Colleague at Bcd TravelMilan, Lombardy, Italy
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LL
Lisa Lange
Colleague at Bcd TravelNashville, Tennessee, United States
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RA
Raees Ahammad
Colleague at Bcd TravelUnited Arab Emirates
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RS
Ruchi Sharma
Colleague at Bcd TravelBengaluru, Karnataka, India
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PD
Pastor Doggett
Colleague at Bcd TravelCleveland, Ohio, United States
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CC
Cindy Cavanaugh
Colleague at Bcd TravelNampa, Idaho, United States
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TC
Tan Christine
Colleague at Bcd TravelPenang, Malaysia
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JF
Joseph Fraser
Colleague at Bcd TravelAtlanta, Georgia, United States
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KS
Kiran S
Colleague at Bcd TravelBengaluru, Karnataka, India
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Isabelle Lucand
Colleague at Bcd TravelLattes, Occitanie, France
View →
AR
Alberto Rampoldi
Colleague at Bcd TravelMilan, Lombardy, Italy
View →
LL
Lisa Lange
Colleague at Bcd TravelNashville, Tennessee, United States
View →
RA
Raees Ahammad
Colleague at Bcd TravelUnited Arab Emirates
View →
RS
Ruchi Sharma
Colleague at Bcd TravelBengaluru, Karnataka, India
View →
PD
Pastor Doggett
Colleague at Bcd TravelCleveland, Ohio, United States
View →
CC
Cindy Cavanaugh
Colleague at Bcd TravelNampa, Idaho, United States
View →
TC
Tan Christine
Colleague at Bcd TravelPenang, Malaysia
View →
JF
Joseph Fraser
Colleague at Bcd TravelAtlanta, Georgia, United States
View →
KS
Kiran S
Colleague at Bcd TravelBengaluru, Karnataka, India
View →
2 education records
Ryan Boon education
Diploma For Information Technology And Telecommunications Professionals, Information Technology, Scqf Level 6
Qa Apprenticeship College
Education record
Prestwick Academy
FAQ
Frequently asked questions about Ryan Boon
Quick answers generated from the profile data available on this page.
What company does Ryan Boon work for?
Ryan Boon works for BCD Travel.
What is Ryan Boon's role at BCD Travel?
Ryan Boon is listed as Senior Genesys Support Engineer at BCD Travel.
Where is Ryan Boon based?
Ryan Boon is based in Prestwick, Scotland, United Kingdom while working with BCD Travel.
What companies has Ryan Boon worked for?
Ryan Boon has worked for Bcd Travel, Anana Ltd, Volaro Ltd, Nuon, and Sky.
Who are Ryan Boon's colleagues at BCD Travel?
Ryan Boon's colleagues at BCD Travel include Isabelle Lucand, Alberto Rampoldi, Lisa Lange, Raees Ahammad, and Ruchi Sharma.
How can I contact Ryan Boon?
You can use AeroLeads to view verified contact signals for Ryan Boon at BCD Travel, including work email, phone, and LinkedIn data when available.
What schools did Ryan Boon attend?
Ryan Boon holds Diploma For Information Technology And Telecommunications Professionals, Information Technology, Scqf Level 6 from Qa Apprenticeship College.
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