Ryan Boyd Email & Phone Number

Whitby, On, Ca

-Responsible for managing the Service and Maintenance Department for Ontario and Quebec -Provides support for Maintenance and Sales Representatives across Canada -Oversees a team of 6 members including Service Technicians and a Field Support Engineer -Responsible for dispatching and scheduling for over 200 contract customers and 100 non-contract customers -Aids in troubleshooting and the resolution of complex technical issues -Specializes in client and field relations… Show more -Responsible for managing the Service and Maintenance Department for Ontario and Quebec -Provides support for Maintenance and Sales Representatives across Canada -Oversees a team of 6 members including Service Technicians and a Field Support Engineer -Responsible for dispatching and scheduling for over 200 contract customers and 100 non-contract customers -Aids in troubleshooting and the resolution of complex technical issues -Specializes in client and field relations including approving maintenance contracts -Optimized the inventory system by eliminating, on average, $80,000 in yearly discrepancies -Implemented and maintains the inventory system with a 99% accuracy for tracking -Developed and manages Sales and Expense budgets for the entire department totaling $8 Million annually-Provides monthly budget reports including sales forecasting and explanations for differences in total expenses-Provides semi-annual department status presentations including, current status of projects, budgets, and contracts -Attends industry Trade Shows and Seminars across Canada and US as the Product and Technical Specialist -Collaborates with internal and external stakeholders including Quality Control and Engineering for product development and improvement Show less

Mississauga, Ontario, Canada

- Travels to customer locations in Canada and identifies boiler equipment failures/problems. Repairs, services or replaces all items as deemed necessary and appropriate. (uses wrenches, hand tools, combustion analyzers, multimeters, etc.)- Performs regular inspections on boiler equipment in Canada as outlined in the Inspection Report Form. (uses wrenches, hand tools, combustion analyzers, multimeters, etc.)- Troubleshoots boiler control panel problems and all associated wiring and… Show more - Travels to customer locations in Canada and identifies boiler equipment failures/problems. Repairs, services or replaces all items as deemed necessary and appropriate. (uses wrenches, hand tools, combustion analyzers, multimeters, etc.)- Performs regular inspections on boiler equipment in Canada as outlined in the Inspection Report Form. (uses wrenches, hand tools, combustion analyzers, multimeters, etc.)- Troubleshoots boiler control panel problems and all associated wiring and parts deficiencies and repair or replace anything where necessary. (uses multimeter and simulator)- Communicates with customers (by phone, email or in person) to solve their complaints. - Assesses and identifies all scale and corrosion related problems regarding the boiler. - Maintains parts inventory in stock room and in vans. Informs company representative when parts may need to be ordered for warehouse stock. - Performs the start up of boilers for new or retrofit installations and monitors operations to ensure that the Miura equipment working appropriately and that any problems are resolved.- Maintain required administrative duties. (time sheets, cyber security, work orders, emails, milage tracking, expenses, quotes, etc.) Show less

Whitby, Ontario

Oshawa, Ontario