Ryan Brogneri Email & Phone Number

Greater Pittsburgh Region

Greater Pittsburgh Area

Greater Pittsburgh Area

• Work with key project stakeholders to analyze the feasibility of, and develop requirements for, new systems and enhancements to existing systems; ensure the system design fits the needs of the users.• Lead project and application planning activities including meetings, communications and documentation• Identify business rules requirements• Identify opportunities for improving business processes• Work closely with developers, project managers, and operations team members on testing and deployment activities• Create and execute test plans/cases based on evolving project requirements• Test web applications, off the shelf and SaaS applications• Identify and document application issues• Assist with UAT activities including writing User Acceptance Test (UAT) cases.• Assist with application deployment activities

Greater Pittsburgh Area

• Communicated directly with clients to gather requirements concerning pharmaceutical drug trials, identifying potential risks and escalations and relaying that information to internal teams. • Created and distributed client reports, analyzing client data and logistics information to develop more efficient delivery of products; acted as the primary point of contact for changes to client orders. • Interacted directly with key stakeholders to provide insight into current project progress, effectively reporting crucial and complex data related to pharmaceutical drug trials.

Greater Pittsburgh Area

• Contributed to all aspects of the software development lifecycle (SDLC) of the proprietary learning management system (LMS), student information system (SIS), and course delivery systems (CDS). o Included requirement gathering, specification creation, user acceptance criteria definition, sprint planning, quality assurance testing, customer communication, documentation creation, production release, customer feedback, and sprint retrospective.o Managed product backlog and maintenance tickets for development and inclusion within production deployments.• Spearheaded the creation and implementation of product roadmaps, collaborating with clients to learn their product needs and adapting that to the allowable scope and budget.o Negotiated conflicting priorities and feasibility as needed.• Implemented improved sprint planning processes, providing more reliable metrics associated with potential output and output capacity. o Created focus-based sprints to reduce errors to a particular segment of the software, driving efficiency while decreasing the recurrence of errors in the software. • Oversaw all aspects of complex flash to HTML5 application rebuild using offshore reserouces.o Established requirements, Request for Proposal (RFP), vendor selection, Statement of Work (SOW) signoff, project plan creation, and QA testing efforts, while maintaining constant communication with internal stakeholders.o Organized and launched a pilot program for the software to gather customer feedback.• Drove the startup of 150+ partnership schools, 30 Magic Johnson Bridgescape Academies (dropout recovery) and 4 Provost Academies (virtual high schools).o Interacted with school staff at all levels, administrative to executive.• Represented product development on the change advisory board (CAB).• Maintained all user guides, software release notes, and sprint documentation.

Pittsburgh, Pa

• Directed a team of five tech support technicians in the management of tickets related to software applications, collecting data and developing project plans for larger issues. • Operated as a part of a lead group converting the internal development team from Waterfall to Agile methodology, supporting employee development. • Collaborated with internal and external teams to provide insight into the software products, acting as a subject matter expert (SME) within the organization. • Directed employees in the timely and cost-effective resolution of multi-tier product support issues.

Greater Pittsburgh Area

• Led multiple complex, client-facing projects including implementation, school year startup, integration testing, and maintenance.• Managed a team of five in providing end user support, resolving ticketed issues in a timely and cost-effective manner while developing issue mitigation strategies such as suggesting software enhancements. o Resolved up to 400 reported issues per month, evaluating and documenting issues to develop long-term solutions. • Established project requirements while handling the onboarding of clients and instituting best practices to ensure their compliance with state policies. o Developed and implemented automated procedures to improve onboarding time, testing these processes in Quality Assurance and reducing processes from 30 days to five. • Trained new hires in the operation of the proprietary web-based learning management system, assisting with the identification of trends and developing resolution plans. • Assisted sales staff in the presentation of application processes, demonstrating product expertise and driving revenue growth by emphasizing client-specific application capabilities.

Greater Pittsburgh Area

• Ensured timely delivery of outstanding support to all clients.• Evaluated Tier II incident and work request tickets while transitioning to Tier III support as needed. o Assisted engineering team in user interface (UI) testing, identifying potential issues as a part of quality assurance testing associated with software development. • Conducted comprehensive data and requirements evaluation, collaborating cross-functionally with internal engineers and school district clients to ensure data was collected and available to ensure compliance with state reporting guidelines. • Assumed responsibility as a team lead for urgent data reporting, organizing a project plan and hiring a team to guide project to on-time and on-budget completion within customer requirements and state policies.