Ryan Brogneri Email & Phone Number

Greater Pittsburgh Region

Greater Pittsburgh Area

Greater Pittsburgh Area

• Work with key project stakeholders to analyze the feasibility of, and develop requirements for, new systems and enhancements to existing systems; ensure the system design fits the needs of the users.
• Lead project and application planning activities including meetings, communications and documentation
• Identify business rules requirements
• Identify opportunities for improving business processes
• Work closely with developers, project managers, and operations team members on testing and deployment activities
• Create and execute test plans/cases based on evolving project requirements

Greater Pittsburgh Area

• Communicated directly with clients to gather requirements concerning pharmaceutical drug trials, identifying potential risks and escalations and relaying that information to internal teams.
• Created and distributed client reports, analyzing client data and logistics information to develop more efficient delivery of products; acted as the primary point of contact for changes to client orders.
• Interacted directly with key stakeholders to provide insight into current project progress, effectively reporting crucial and complex data related to pharmaceutical drug trials.

Greater Pittsburgh Area

• Contributed to all aspects of the software development lifecycle (SDLC) of the proprietary learning management system (LMS), student information system (SIS), and course delivery systems (CDS). o Included requirement.
• Spearheaded the creation and implementation of product roadmaps, collaborating with clients to learn their product needs and adapting that to the allowable scope and budget.o Negotiated conflicting priorities and.
• Implemented improved sprint planning processes, providing more reliable metrics associated with potential output and output capacity. o Created focus-based sprints to reduce errors to a particular segment of the.
• Oversaw all aspects of complex flash to HTML5 application rebuild using offshore reserouces.o Established requirements, Request for Proposal (RFP), vendor selection, Statement of Work (SOW) signoff, project plan.
• Drove the startup of 150+ partnership schools, 30 Magic Johnson Bridgescape Academies (dropout recovery) and 4 Provost Academies (virtual high schools).o Interacted with school staff at all levels, administrative to.
• Represented product development on the change advisory board (CAB).

Pittsburgh, PA

• Directed a team of five tech support technicians in the management of tickets related to software applications, collecting data and developing project plans for larger issues.
• Operated as a part of a lead group converting the internal development team from Waterfall to Agile methodology, supporting employee development.
• Collaborated with internal and external teams to provide insight into the software products, acting as a subject matter expert (SME) within the organization.
• Directed employees in the timely and cost-effective resolution of multi-tier product support issues.

Greater Pittsburgh Area

• Led multiple complex, client-facing projects including implementation, school year startup, integration testing, and maintenance.
• Managed a team of five in providing end user support, resolving ticketed issues in a timely and cost-effective manner while developing issue mitigation strategies such as suggesting software enhancements. o Resolved up.
• Established project requirements while handling the onboarding of clients and instituting best practices to ensure their compliance with state policies. o Developed and implemented automated procedures to improve.
• Trained new hires in the operation of the proprietary web-based learning management system, assisting with the identification of trends and developing resolution plans.
• Assisted sales staff in the presentation of application processes, demonstrating product expertise and driving revenue growth by emphasizing client-specific application capabilities.

Greater Pittsburgh Area

• Ensured timely delivery of outstanding support to all clients.
• Evaluated Tier II incident and work request tickets while transitioning to Tier III support as needed. o Assisted engineering team in user interface (UI) testing, identifying potential issues as a part of quality.
• Conducted comprehensive data and requirements evaluation, collaborating cross-functionally with internal engineers and school district clients to ensure data was collected and available to ensure compliance with state.
• Assumed responsibility as a team lead for urgent data reporting, organizing a project plan and hiring a team to guide project to on-time and on-budget completion within customer requirements and state policies.