Ryan Browning Email & Phone Number

Boise, Id, Us

Boise, Idaho, Us

• Managed Tier 1 & 2 customer support tickets for over 50 MSP clients, ensuring timely resolutions.• Performed workstation imaging, application installation, and on-site deployments for client environments.• Led bare-metal server imaging, application installations, and on-site deployments.• Created and managed virtualized server and workstation environments (Azure, VMWare, Hyper-V).• Configured and administered VPNs to ensure secure remote access.• Configured, troubleshooted, and deployed firewalls and network switches both remotely and on-site.• Installed and troubleshooted network cabling for optimal connectivity.• Set up and supported VOIP phone systems and security camera systems on-site.• Installed, monitored, and managed preventive security tools, ensuring proactive threat mitigation.• Administered and troubleshooted Microsoft 365, including configuration and management.• Managed internal and customer applications, including QuickBooks, M365, Outlook, and Office.• Provided on-site support for customer workstations, printers, and applications.• Conducted on-site hardware evaluations and security assessments to identify risks and recommend mitigation strategies.• Maintained thorough documentation for both internal operations and customer-facing processes.• Created Whitepapers, SOPs, and KBAs to streamline workflows and improve internal/external knowledge sharing.

Idaho Falls, Idaho, Us

• Managed Tier 1 & 2 customer support tickets for 75+ MSP clients, ensuring efficient resolution of technical issues.• Performed workstation imaging, application installations, and on-site deployments for customers.• Led bare-metal server imaging, application installations, and on-site deployments.• Created and managed virtualized server and workstation environments (Azure, VMWare, Hyper-V).• Configured, troubleshooted, and deployed firewalls and network switches both remotely and on-site.• Installed and troubleshooted network cabling for reliable connectivity.• Set up and supported VOIP phone systems and security camera systems on-site.• Installed, monitored, and managed preventive security tools for proactive threat mitigation.• Administered and troubleshooted Microsoft 365, including configuration and support.• Managed email phishing simulations and security awareness training tools (Phin).• Configured and deployed password management tools (Keeper, Password Boss), including customer training.• Supported multiple internal and customer applications, including Sage, QuickBooks, M365, Outlook, and Office.• Provided on-site support for customer workstations, printers, and applications.• Conducted on-site hardware evaluations and security assessments, recommending improvements.• Maintained comprehensive documentation for internal operations and customer-facing processes.• Created Whitepapers, SOPs, and KBAs for efficient internal and customer knowledge sharing.

Roseville, Ca, Us

• Tier 1-3 support tickets for 150+ MSP clients, ensuring prompt resolution of technical issues• Generated/reviewed reports for business-critical systems, proactively addressing potential issues through regular audits• Administered Microsoft 365 Exchange Online environments for customers, managing email security and support• Led training/administration of email filtering tools to enhance security• Managed multiple internal and customer applications, including QuickBooks, M365, Outlook, Office• Provided phishing, malware, and email security training to customers to improve awareness & safety• Handled Microsoft 365 email and licensing issues, ensuring smooth operations for over customers• Configured/trained customers on 2FA tools for enhanced security• Configured/deployed password management tools, providing customer training and support• Developed and enforced security policies and procedures for over 150 customers• Managed Windows Server and workstation patching, monitoring, and reporting across 300+ systems• Configured and monitored Veeam backups, created and tested disaster recovery plans for over 300 VMs• Administered virtual/physical network devices, ensuring optimal connectivity and security• Installed and configured hardware at the datacenter (servers, switches, firewalls), ensuring smooth operations• Created SOPs and led technician training to improve customer support and service quality• Delegated tickets and projects, overseeing scheduled QA reviews for the service desk team• Standardized and audited documentation to ensure consistency and accuracy• Provided ongoing support and training to team members, offering security insights and resolving complex issues• Acted as a liaison for cross-functional collaboration between business, sales, and IT teams• Identified potential revenue loss risks and worked with sales teams to develop mitigation plans• Coordinated with IT stakeholders to strengthen security posture and optimize IT operations

Boise, Idaho, Us

• Tier 1-2 support tickets for 150+ MSP clients, ensuring prompt resolution of technical issues• Generated/reviewed reports for business-critical systems, proactively addressing potential issues through regular audits• Administered Microsoft 365 Exchange Online environments for customers, managing email security and support• Led training/administration of email filtering tools to enhance security• Managed multiple internal and customer applications, including QuickBooks, M365, Outlook, Office• Provided phishing, malware, and email security training to customers to improve awareness & safety• Handled Microsoft 365 email and licensing issues, ensuring smooth operations for over customers• Configured/trained customers on 2FA tools for enhanced security• Configured/deployed password management tools, providing customer training and support• Developed and enforced security policies and procedures for over 150 customers• Managed Windows Server and workstation patching, monitoring, and reporting across 300+ systems• Configured and monitored Veeam backups, created and tested disaster recovery plans for over 300 VMs• Administered virtual/physical network devices, ensuring optimal connectivity and security• Installed and configured hardware at the datacenter (servers, switches, firewalls), ensuring smooth operations• Created SOPs and led technician training to improve customer support and service quality• Delegated tickets and projects, overseeing scheduled QA reviews for the service desk team• Standardized and audited documentation to ensure consistency and accuracy• Provided ongoing support and training to team members, offering security insights and resolving complex issues• Acted as a liaison for cross-functional collaboration between business, sales, and IT teams• Identified potential revenue loss risks and worked with sales teams to develop mitigation plans• Coordinated with IT stakeholders to strengthen security posture and optimize IT operations

Boise, Id, Us

• Profile backups, imaging, and deployment of new PC systems to end users • Ticket creation, and processing, patching/updating hardware and software• Workstation Imaging, configuration, patching, application installation, system deployments.

Boise, Id, Us

• Tier 1 support desk for the Idaho National Laboratory (DOE facility)• Creation and auditing of technical support knowledge base articles• Patched and updated hardware and software for security threat mitigation.

• SharePoint site management and administration.• Client meetings to design websites for multiple internal departments.• Migration of paper forms to new InfoPath digital forms with automated workflows

Boise, Idaho, Us

• SharePoint site management and administration.• Client meetings to design websites for multiple internal departments.• Migration of paper forms to new InfoPath digital forms with automated workflows

Information Security And Digital Forensics (Aas), Computer And Information Systems Security/Information Assurance

Network Administration (Aas), Computer/Information Technology Administration And Management