Operations Director
CurrentResponsible to the Managing Director: • Delivery and development of high quality services achieved through the involvement of customers, carers and other stakeholders. • Responsible for the delivery of the annual business plan and the five-year operating plan so that Operations generates positive cash flow available to be reinvested in the provision of high quality services to our customers.• Leadership across the organisation and management of volume and financial targets for operational services. • Responsible for the management and positive development of a range of strategic and operational relationships external to the company, working with other agencies at strategic level, in support of mutually beneficial approaches to care.• To establish, in conjunction with other Directors, and then to monitor the delivery of clear performance targets, both quantitative and qualitative, which will significantly improve operational performance. • To target growth through extending current markets and developing new services and new markets. • To identify new product development opportunities, to enhance service provision and increase the company’s market share opportunities. • To provide professional leadership to operational staff at all levels throughout the company.• To maintain an evidence based culture, which is person centred, commands the confidence of commissioners and customers, and promotes multi-disciplinary and cross organisational working. • To develop Key Performance indicators for Operational Services and to provide comprehensive monthly reports to the Managing Director and Board. • Shared responsibility with other Directors for overseeing systems used throughout the organisation to ensure customer and staff safety is compliant with governance requirements and health and safety legislation.
