Responsible to the Managing Director: • Delivery and development of high quality services achieved through the involvement of customers, carers and other stakeholders. • Responsible for the delivery of the annual business plan and the five-year operating plan so that Operations generates positive cash flow available to be reinvested in the provision of high quality services to our customers.• Leadership across the organisation and management of volume and financial targets for operational services. • Responsible for the management and positive development of a range of strategic and operational relationships external to the company, working with other agencies at strategic level, in support of mutually beneficial approaches to care.• To establish, in conjunction with other Directors, and then to monitor the delivery of clear performance targets, both quantitative and qualitative, which will significantly improve operational performance. • To target growth through extending current markets and developing new services and new markets. • To identify new product development opportunities, to enhance service provision and increase the company’s market share opportunities. • To provide professional leadership to operational staff at all levels throughout the company.• To maintain an evidence based culture, which is person centred, commands the confidence of commissioners and customers, and promotes multi-disciplinary and cross organisational working. • To develop Key Performance indicators for Operational Services and to provide comprehensive monthly reports to the Managing Director and Board. • Shared responsibility with other Directors for overseeing systems used throughout the organisation to ensure customer and staff safety is compliant with governance requirements and health and safety legislation.

Reporting into the Board of Directors, accountable for:• Design and Implementation of business development strategy• Managing and evaluating the design, development, and coordination of key projects• Evaluating and managing the implementation of new information technologies and services• Creation and implementation of new people management framework• Creation and implementation of Management development program• Service Catalogue Management, Service Level Management and Reporting

I started at Minster Law as Senior Service Desk Lead before being promoted to IT Service Manager, then finally to Senior IT Service Manager reporting directly to the CIO, accountable for:• Designing and implementing IT Service Management strategy• Financial management of £500k budget• Service Desk team spanning two sites• Internal and External Key Stakeholder Management• Incident, Problem, Standard Change, Event and Release Management • 1st, 2nd and 3rd Line Support; Access Management, Service Outage Scheduling• Service Catalogue, Service Level Management and Reporting• Member of the Action Crisis Team

• Managed Domain Network Infrastructure (19 servers over 6 dealerships)• Extensive experience using Windows 2000/2003 Server, ISA Server, Exchange Server• Managed and Maintained telephony system and mobile phone contracts• Managed internal hardware and software support to 650 end users• Managed software and hardware procurement, and IT Security software and processes