Leadership and Vision • Plan, organize and control district educational technologies and information systems and their usethroughout the district• Establish procedures and guidelines for administrative and instructional use of the district informationsystems• Facilitate the process of priority setting and decision making for meaningful and effective uses oftechnology in support of the district's strategic goalsPlanning• Know the current goals of the school district and align technology team's work with those goals• Understand the relationship among curriculum, instruction and technology in providing ateaching and learning environment• Work with key system leaders, people networks and departments to identify steps needed to meetstrategic goals• Determine information-system problems, both current and future, & design general solutions.Implementation• Collaborate with district administration, building administration, faculty and staff in combiningdistrict- and building-user requirements into an integrated information system• Recommend appropriate hardware, software, and other systems necessary for a rich learningenvironment and an effective and efficient technology staff• Coordinate and participate in the phasing-in of all new applications and evaluate/modify allsystems and procedures required• Develop and manage budgets, both annually and long-rangePersonnel• In cooperation with the central office, direct a program of recruitment, retention, supervision,development, compensation and evaluation of all personnel involved in information systemsdevelopment• Possess strong leadership skills to manage diverse, cross-functional teams that work and performwell• Mentor and empower others to assume leadership roles; set clear objectives and measures; andmonitor process, progress and results• Support cross-functional teams for all aspects of the district’s technology program• Build an environment that encourages communication among team members

Provide leadership to the district to improve student achievement by implementing engaged learning that is supported by fully integrated technology throughout the district. In addition, provide support for the operations systems of the district computers and networks, with the goal of providing a state of theart instructional technology program.

Managed all aspects of the integration and operation of information and functional systems across four districts, including software applications, networks, and end-user computers. Oversaw team in the administration of information systems and troubleshooting of software and hardware. Designed, developed, and implemented policies and procedures for all areas of information technology to ensure data accuracy, security, and compliance. Managed the IT budget and delivered cost-effective solutions. Served as technical project leader for system implementation projects. Maintained communications and partnerships with district staff and vendors. ● Built and created a professional development environment, enhancing the technical and client facing skills of the IT Services team to achieve strategic goals. ● Cultivated an environment in which high quality services were delivered to staff, students, parents, and volunteers of the school.● Integrated sustainable and responsive hardware, software, and ICT infrastructure, in consultation with the Head of eLearning & Curriculum Leader IT, in line with the school’s ICT Strategic Plan.

Headed day-to-day IT operations, defining and delivering IT strategy and capabilities to achieve systems-wide technology solutions for the district. Implemented operational and educational technology initiatives including new systems, programs and hardware. Managed all NWEA software including the installation of browsers and maintenance of users and imports. Monitored technology budget, expenses, and all state reporting. ● Delivered comprehensive NYSED Technology plan that detailed all information technology tools, resources necessary for successful operation.

Delivered detailed feature roadmaps that included action items and project targets.Troubleshot and resolved internet connectivity and general software and hardware issues.Analyzed key metrics to measure product effectiveness.Developed accurate development estimates and drafted project resource plans.Led the design and development of software upgrades and the deployment of new services and products. Managed the local IT team, allocating resources to ongoing projects and enforcing deadlines. Collaborated with the global team to resolve IT support cases.Implemented a new Policy and Procedures with a complete Disaster Recovery for all future audits. Rebuilt servers due to age and warranty.Replaced 24/48 port switches.Rolled out a new endpoint protection.Set up a new SPAM filter to meet compliance standards.Created second Domain Controller on a Virtual.

Setting up full networks (TCP/IP, DHCP)Providing remote desktop support via TeamViewer, Resqueme.com, VPN Support for all broken PCs, laptops, macs, printersRunning network cablesProgramming and repairs iPhones and iPads including backup and recoveryOutlook profiles and Active directories

I/T Help Desk Maintain Servers Backing Up Data Setting Up Printers and Repairs Active Directory Outlook Profiles.Applied best practices of software development while staying abreast of advances in the practice.Worked with product designers and product managers to design user interactions in applications.Tested features across various browsers.Fixed bugs as they were encountered.Envisioned inspired new products, features and flows.Answered user inquiries regarding computer software and hardware operation.Set up equipment for employee use.Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.Developed training materials and procedures.Established requirements for new systems and modifications.Analyzed network packet information and computer OS system data to identify and characterize anomalies on networks.Oversaw local IT infrastructure including servers, security, networking, storage systems and desktops. Performed second-level support for all workstation and server class systems.

Expert in setting up new hires, including, ghosting machines, installing telephones and automated dialers Oversaw, prioritized and delegated all incoming help desk tickets for 250+ employees.Making new users and distribution groups in Active Directory, maintaining Encompass, Data-Tel and NEC mat phone softwareWiring and running cat5/6 cables, setting up printers, maintaining sonic wall, troubleshooting phone and network problems, maintaining user rights on extranet login and cd/dvd duplication.Experienced in training and supervising multiple levels of staff, and clients, in all operations and computer-system setup.Proficient in MS-DOS, Microsoft Windows NT/2000/Me/XP, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, and Microsoft Outlook and a wide array of hardware and software.Knowledgeable in PC setup and installation, as well as various peripherals, data entry, and file updating Particularly skilled in fast problem-solving.Inbound and Outbound support requiring to either remote in via VPN or physically to the PC.Managed Blackberry Server and set up all new users.