Ryan C. Email & Phone Number

Wilmington, Massachusetts, United States

Responsible for overseeing the creation, maintenance, and delivery of technical documentation, ensuring clarity, accuracy, and adherence to industry standards.Key Responsibilities:• Manage the technical publications team, providing guidance and support in documentation projects.• Develop and implement documentation strategies, processes, and standards.• Collaborate with engineering, product management, and quality assurance teams to gather information and understand product features.• Ensure timely delivery of high-quality user manuals, technical specifications, and online help systems.• Review and edit documentation for consistency, accuracy, and clarity.• Stay up-to-date with industry trends and technologies to enhance documentation practices.• Conduct training sessions for team members and stakeholders on documentation tools and best practices.• Oversee document version control and ensure compliance with regulatory requirements.

• Creating and maintaining comprehensive documentation for a robotics based warehouse automation system. • Obtain a deep understanding of our various products to translate complex information into easily understood documentation.• Develop and maintain repositories of appropriate reference materials, including manufacturers manuals, design specifications and functional descriptions.• Research, outline, write, and edit new and existing content by working closely with various department's, engineer's and SME's. • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.• Work with development and support leads to identify all documentation repositories, revise, edit, and determine the best solution for data compilation and centralized storage.

Pittsburgh, Pennsylvania, United States

• Write project specific maintenance manuals for Automatic Train Supervision (ATS) system and Communication Based Train Control (CBTC). Create training materials, including training plans, instructor guides, student guides and workbooks, schedules, handouts, PowerPoint presentations, and hands-on exercises for ATS system and CBTC system products.

Pittsburgh, Pennsylvania, United States

• Recruited to work along with the engineering team on new products during development and production; develop and maintain technical documentation, including training materials, manuals, operating instructions, and various reports. • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals; exhibited initiative and encouraged others to address unique operational opportunities that eliminated efficiency failures.• Revise and implement technical maintenance manuals using engineering and approved data from multiple resources while defining standards and requirements for the creation and distribution of all documentation in an electronic format.• Demonstrated initiative by reviewing and analyzing the operating philosophy of products to determine potential products offerings.• Write technical manuals for all vehicle platforms, switching signals, and power distribution manuals; travel and implement customer training courses along the state.

Pittsburgh, Pennsylvania, United States

• Facilitated business development efforts and improved efficiency and client focus through cross-utilization of knowledge and resources, as well as by designing technical manuals for all APM vehicle platforms. • Participated with senior management on business-level decisions involving vision, strategy, standardization of best practices, and oversight to design and implement the documentation according to standards and procedures. • Maintained awareness of both the external and internal competitive landscape to better form a collaborative environment with our clients.• Collaborated with subject matter experts to research and gather complex data and develop easy-to-understand content, ensuring that documentation adhered to the organizations’ style guidelines, policies, and standards. • Participated in employee-based meetings to evaluate internal issues, share standard information, help in driving best practices across the documentation teams, and influence new processes acceptance within the organization.

Pittsburgh, Pennsylvania, United States

• Achieved superior levels of client satisfaction and retention by cultivating productive relationships and ensuring the continuous delivery of top-quality services.• Leveraged extensive knowledge in appliance design, engineering, electronics, and mechanical processes while ensuring repair completion is done promptly. • Developed a keen eye for details while, enhancing the perception for processes improvement, resulting in better collaboration with staff members and coordinators.• Demonstrate proficiency in understanding planograms, reading schematics, diagnosing, and repairing every brand, make and model of appliance on the market.

Pittsburgh, Pennsylvania, United States

• Provided exceptional customer service using industry knowledge and a solution-based approach to solve issues while developing and implemented quality control programs to ensure the completion of the projects within budget. • Planned out and perform project tasks in an organized and efficient manner to optimize productivity and minimize waste.

Pittsburgh, Pennsylvania, United States

• Acquired client information, translated it into creative concepts that meet business objectives, refined ideas for marketing initiatives, and maximized communication efficiency through strict diligence in evaluating, prioritizing, and organizing content or information flow within media. • Maintained responsibility for creating and managing aspects of the clients’ trademark, proactively identifying risks or issues to their request and applying solutions to overcome them, resulting in enhanced market position.

Pittsburgh, Pa

• Led the internal creative team and provided quality control and art direction on a variety of projects; actively participated in all phases of the design process, from initial concepts to finish product.• Collaborated closely with cross-functional teams, including business development and marketing to create a meaningful participant experience using various forms of digital media. • Liaised between the customers and the creative team, producing creative concepts based on clients’ feedback that surpassed expectations and immediately affected and positively engaged our audience.

Pittsburgh, Pennsylvania, United States

• Worked on engineering projects funded by DARPA, Department of Defense, US Navy and NASA; assisted with the UGCV/SPINNER project which was funded and supported through DARPA.• Assisted in developing engineering designs change and inspected dimensional features of fabricated parts based on engineering drawings; gathered media materials to maintain a local library of footage that was used as presentation materials. • Generated feasibility studies and cost estimates while developing custom assemblies, frames, and consoles that were installed inside mobile office vehicle platforms, Humvees, and additional support vehicles.