Ryan Caragher Email & Phone Number

United States

United States

United States

Illinois

Oakbrook Terrace, IL

• Accountable for the leadership and motivation of 106 associates comprised of five different teams. Provide ongoing mentoring, training and coaching of team members of various levels and tenure.
• Achieved an average score of 88% support satisfaction to internal and external customers determined through survey and feedback.
• Created and implemented a priority-based workflow that confirms SLA’s are met or exceeding expectations.
• Work with members of department leadership to define… Show more Accountable for the leadership and motivation of 106 associates comprised of five different teams. Provide ongoing mentoring, training and coaching of.
• Work with members of department leadership to define new policies, procedures and processes.
• Build requirement documentation for enhancements to kiosk and applications used internally.

IL/WI/IA

• Responsible for the oversight day-to-day operations, customer service, account management, and technical service personnel within a 12-store, 34-employee territory. Reinforced operational standards through regular and.
• Managed recruitment, staffing, team development, operations management, and extensive client interaction and management activities.
• Reinforced accountabilities for operations standards through regular and consistent store visits… Show more Responsible for the oversight day-to-day operations, customer service, account management, and technical.
• Reinforced accountabilities for operations standards through regular and consistent store visits and measurements.
• Maintained 100% operating efficiency target, 98% audit compliance, 200% growth in 4-years.Met with technicians to establish and review new cellular product lines to ensure understanding of new specifications and.
• Achieved over $1.15M in accessory sales revenue for client, with non-commissioned staff.

Addison And Naperville, IL

Implemented new ideas in employee and freight scheduling to increase receiving/shipping dock proficiency.Increased dock efficiency from $1.2 million to $1.9 million received weekly.Trained team members for receiving, shipping and floor procedures.Provided new ideas to increase sales in the areas assigned; i.e. using displays to coordinate merchandise from.