Ryan Caragher Email & Phone Number

United States

United States

United States

Illinois

Oakbrook Terrace, Il

Accountable for the leadership and motivation of 106 associates comprised of five different teams. Provide ongoing mentoring, training and coaching of team members of various levels and tenure. • Achieved an average score of 88% support satisfaction to internal and external customers determined through survey and feedback.• Created and implemented a priority-based workflow that confirms SLA’s are met or exceeding expectations.• Work with members of department leadership to define… Show more Accountable for the leadership and motivation of 106 associates comprised of five different teams. Provide ongoing mentoring, training and coaching of team members of various levels and tenure. • Achieved an average score of 88% support satisfaction to internal and external customers determined through survey and feedback.• Created and implemented a priority-based workflow that confirms SLA’s are met or exceeding expectations.• Work with members of department leadership to define new policies, procedures and processes.• Build requirement documentation for enhancements to kiosk and applications used internally. • Increased department productivity and efficiency by 30% in a nine-month period while not exceeding budget projections.• Developed and instituted a process for mass outages due to disaster events that created additional visibility to support operations.• Maintain accountability of the team for completion of projects via timelines, project charters and meeting updates.• Prioritize work and ensure deliverables are complete within specified timeline(s).• Identify, trend, analyze problems with the redbox kiosk and pilot LOB’s that defined new opportunities for product enhancement.• UAT testing and validation of applications and business intelligence reporting. Show less

Il/Wi/Ia

Responsible for the oversight day-to-day operations, customer service, account management, and technical service personnel within a 12-store, 34-employee territory. Reinforced operational standards through regular and consistent store visits and measurements.• Managed recruitment, staffing, team development, operations management, and extensive client interaction and management activities.• Reinforced accountabilities for operations standards through regular and consistent store visits… Show more Responsible for the oversight day-to-day operations, customer service, account management, and technical service personnel within a 12-store, 34-employee territory. Reinforced operational standards through regular and consistent store visits and measurements.• Managed recruitment, staffing, team development, operations management, and extensive client interaction and management activities.• Reinforced accountabilities for operations standards through regular and consistent store visits and measurements. • Maintained 100% operating efficiency target, 98% audit compliance, 200% growth in 4-years.Met with technicians to establish and review new cellular product lines to ensure understanding of new specifications and contract provisions.• Achieved over $1.15M in accessory sales revenue for client, with non-commissioned staff.• Monitors individual and team progress through goal setting and monitoring of measurable objectives.• Provides continuous feedback and recognition for effort and achievement.• Compiled and monitored sales results and progress of territory through weekly and monthly reports.• Build and maintain relationships with client in a retail store environment • Assisted in the ramp up of five additional markets for two years Show less

Addison And Naperville, Il

Implemented new ideas in employee and freight scheduling to increase receiving/shipping dock proficiency.Increased dock efficiency from $1.2 million to $1.9 million received weekly.Trained team members for receiving, shipping and floor procedures.Provided new ideas to increase sales in the areas assigned; i.e. using displays to coordinate merchandise from the same manufacturer.Operated forklifts and put away daily freightStocked merchandise.