Ryan Carpio Email & Phone Number

Los Angeles, California, United States

Bonifacio Global City, Taguig Philippines

Sales and Channel Management- Plans, directs and monitors the sales team activities for the entire Philippines to achieve established volume growth and revenue targets.- Directly accountable for sales plans, activities and campaigns in order to implement the organization’s overall strategy in growing the accounts and bookings.Sales Strategies and Implementation - Contributes and recommends overall sales strategy for the entire Sales team.- Working closely with Credit and Risk for new programs and tests that can be a new source of sales.- Identifies and study new possible sales channels and partners.- Participates and/or lead major reviews and change management initiatives.- Manages and develops talents that will help the team progress and realize the potential of individual skills.

Mandaluyong City, Philippines

Highlights:Delivered 1.3B bookings for Personal Loans (124% lift vs 2015) and 18,350 new credit card accounts (177% growth vs 2015). 3rd largest sales contributor for Personal Loans (South Luzon Region).Managed a team of Account Officers and Service Officers to cater the branch referrals and to provide support and assistance.

Makati City, Philippines

Highlights:Top Region contributor in 2013 accounting 40% of the total Branch Channel production.Successful implementation of new wholesale programs (HRP and GAP) in provincial areas.Lead for 2014 Annual Branch Sales Rally nationwide entailing a multimillion budget management.Acts as a liaison to Metrobank ensuring optimum card sales productivity and synergy with the 196-branch network of the North Luzon Region.Manages a team of three (3) Area Managers (Asst. Managers) servicing the provinces of Northern LuzonClosely monitors sales productivity of the Region through Area manager productivity, to ensure consistent achievement of daily, weekly, monthly, quarterly and annual target.Safeguards the Approval Rate goal to ensure the balance of quantity and quality of submissions.Conducts various planning sessions with key Metrobank partners i.e. Region Heads, Area Heads, Cluster Heads, to develop strategies, identify opportunities unique to the North Luzon Region.Conceptualizes, develops and implements various credit card acquisition and referral programs to improve the branch channel sales performance.

Makati

Highlights:Two timeMCC Master’s Awardee (A company wide recognition program) for Q2 in 2011 and Q4 in 2012.Exceeded sales targets by 161% in 2010, 118% in 2011 and 113% in 2012.Top Area Sales Manager for two consecutive years - 2010 and 2011.“Save & Swipe” (secured card program) champion that led to its unprecedented growth in 2010 and 2011. Managed 3 areas, 64 Metrobank branches in Region 1 (Manila, Binondo, Valenzuela and Bulacan).Trained all the branch personnel in the Area of all Credit Card mandatories, the Incentive program, Acquisition programs and sales techniques.Managed a key account pool of branch referrers to ensure that Branch and Area targets are achieved.

Makati

Conceptualizes and developed training modules for new hires in Customer Service.Active UAT (User’s Acceptance Test) player for new systems like Financial Adjustment System (FAS) and Customer Interactive Management System (CIMS).Monitoring and coaching for customer service agents.Conducts call calibration with the Team Leaders and Managers.Handles refresher courses and trainings for customer service agents.

Makati

Inbound Calls - Processed inquiries, complaints, feedback and requests of clients of all Metrobank Credit Card Products.Became Assistant Team Leader in 2006.

Bachelor Of Arts (Ba), Political Science

Certificate In Marketing With Concentration In Digital Marketing” Program