+ March 2020 - December 2020: additional duties including managing the front desk and reservations+ Developed, implemented, communicated and continuously adjusted new procedures and policies for cleanliness and operations in both housekeeping and at the Front Desk in response to the COVID-19 crisis+ Oversee 30+ international employees working bilingually in Spanish/English+ Manage multiple detail oriented tasks daily including budget, daily operations, payroll, labor, ordering, and more+ Establish highly effective systems and checklists to ensure associates are motivated to support key objectives+ Strong creative mindset to create or simplify multiple organizational tools or processes for greater efficiency+ Managed transition for both Front Office and Housekeeping from a franchise to corporate managed hotel+ Various projects and flexibility managing the housekeeping department through renovation over the course of 12 months

+ Greeting convention attendees, registering convention attendee information, handing out convention supplies and other registration oriented tasks+ Determine visitor interests and suggest suitable attractions, dining, lodging, and shopping to create a superb experience as well as anticipate visitor needs providing insider tips for experiencing Columbus

+ PADI Open Water Instructor+ Grew sales, event/trip attendance, and secured return customers for continuing education through personal dive experience and exceptional customer serviceEmployment August 2011 - October 2012 and July 2015 - present

+ IHG Loyalty Champion – average 81% increase in member enrollments, 8 point increase in member recognition, 14 point increase in welcome amenity distribution, all standards met+ Manage group and individual reservations to ensure smooth operation and superior customer service+ Updated various checklists and procedures for better efficiency and cohesion

+ Engage with 40 + clients weekly via phone and email crafting customized experiential travel itineraries, expertly answering common and difficult questions in a clear and concise manner, and overseeing travel experiences+ After 2 years working from Lima, Peru entrusted with a remote position working from Ohio+ Manage emergencies with systematic problem solving coordinating internationally with providers and hotels, and as well as other departments in order to ensure customers consistently receive exemplary attention and service+ Assist and provide feedback in editing, creating, and improving resources and procedures within the company to increase efficiency, productivity, and functionality

+ Served as sole client account manager throughout the pre-departure and post-trip processes+ Built lasting relationships with clients and cooperating businesses, + Encouraging repeat business in 2013, confirming 17 repeat trips from 2012, and 15+ new groups or groups older than 2012 all scheduled and confirmed earlier than in previous years+ Simplified and updated organization communication through Google mail, chat, drive resulting in lower communication costs+ Saved 33% by switching food suppliers, average of $2,000 saved each weekend by supplementing flights with other airlines

+ Furthered the mission of the organization through managing, enhancing, and expanding events such as: an International Forum and an awareness festival for child domestic labor+ Developed and implemented comprehensive lesson plans for beginner and advanced English classes+ Lived with home stay family and traveled in a cost efficient way throughout Peru+ Improved and expanded social media presence+ Learned about Peruvian culture and improved Spanish skills through immersion with a Peruvian host-family and working in a strictly Spanish language environment with local Peruvians+ Various trips throughout Peru, independently arranged and through International Studies Abroad