Meet or exceed annual sales and gross margin goals:• Ensure optimal performance of sales team by coaching and teaching effective& proactive sales techniques• Work closely with Business Development team to pursue new business opportunitiesthat grow market share in my region• Lead the charge with Inside Sales team by proactively managing key branchaccounts, developing strong relationships, and meeting face-to-face with themregularly – ultimately leading to account penetration and retention.• Establish and implement a consistent, results-oriented account management process• Assure internally that branch team accomplishments are known and celebratedMeet or exceed customer expectations:• Provide leadership, guidance and resources to branch team to ensure we aremeeting customer expectations• Cultivate strong customer relationships for the long-term• Seek clear communication and understanding of customer needs and focus onproviding solutions and services to meet/exceed expectations• Align branch team with customer commitments• Ensure aggressive follow-through to meet commitments to customers• Constantly educate team on optimal customer service techniquesEmploy best practices to ensure operational excellence:• Implement operational practices to enhance customer experience, branchproductivity levels, and asset management• Share best practices with other General Managers and learn from their best practices• Lead Continuous Improvement initiatives within my branch• Ensure inventory accuracy and consistency• Communicate clearly and frequently with branch team to make certain all teammembers are executing customer commitments with consistency and purposeWork constructively as a team member with unified goals that advance our company:• Lead and coach my team in pursuit of our Strategic Plan objectives• Work with fellow Leadership team members to ensure efficient and effective ongoingexecution of customer support requirements

Operations Manager in outbound department at Target Distribution Center. Manage day to day operations for team of 50+ ensuring production, quality, and safety goals are met. Utilize proven leadership skills while identifying and developing growth opportunities for both myself and team. "Drive sales profitably by delivering what guests want."• Identify and coordinate daily activities of 40-50 team members. Engage and inspire the outbound team to achieve desired results in productivity, teamwork, safety, quality and job knowledge. • Collaborate across departments to drive optimal productivity while fostering an environment in which diverse backgrounds are respected and valued. • Ensure daily performance plans are set, maintained, and continuously improved. • Generate creative solutions to identify improvements in processes and provide this feedback to appropriate players. • Maintain level of service requirements throughout the process, from vendors to distribution center to the retail stores. • Manage a safe workplace by advocating safety training and accident preparedness through Safety committee. • Drive building quality goals through partnership across all areas to drive key initiatives • Support building culture as a member of the Diversity team

Durable Medical Equipment Sales. Managed SC/NC Territory with product line focused on the prevention of DVT/PE.

Work with fleets as well as dealers, showing value added through the Michelin product. Develope and maintain business relationships with these accounts with an end goal of 100% Michelin penetration.