I am part of a team of Technical Support Representatives in team 1, we are the main customer facing 1st line support group. We are a reactionary team where customer focus is paramount, we answer calls from all customers relating to technical issues and requests. Triaging their incidents, diagnosing the issue as quick as possible and running all known first time fixes, before escalating to the tier two or three teams. Examples include: Diagnosing camera and security system outages, narrowing it down to the correct OSI layer, our troubleshooting generally being in layers 1 (Hardware), 3 (Network) and 7 (Application) Diagnosing Point of Sale system failures. Backing up, burning to CD and shipping customer's security footage after security breach incidents. Giving access or accounts to DTT systems at store owners request. Dispatching technicians to site for hardware failures. Escalating to correct teams for issues outside of 1st line scope (Customer care, VIP teams, Level 3 teams) Consistently giving the customer 100% satisfaction, even if we can't resolve the issue there and then, making sure they get a call-back and the issue resolved within an appropriate timescale.

• Day to day running of the IT Service Desk, ensuring that SLAs are achieved.• Recording all support requests and incidents received on the incident management system• Providing first line technical support for all incident types• Providing central point of contact for support staff coordinating incident management activities.• Allocating calls to appropriate second and third line support staff• Delivering a proactive and customer focused approach, providing a responsive, sensitive and professional service desk experience to staff and 3rd parties.

Ensuring all food cooked to a high standard of quality, while working on many different orders simultaneously.Preparing food and ingredients for service.Handling deliveries and maintaining stock rotation.Maintaining a high degree of hygenine in the workplace.

Testing content to ensure it is free of bugs and stable.Analysing game content and provide relevant, constructive and varied feedback in order to maintain the highest level of quality.Once bugs are found, documenting and submitting them to development teams and testing the fixes.

Providing great customer service, ensuring each customers needs are met. Handling deliveries while maintaining good stock levels on the shop floor.Driving revenue by communicating special deals and related products to customers.Excellent interpersonal skills Ability to make our customer's experience a truly exceptional one so they return time and time again Ability to work on own initiative and able to cope with changing priorities Self motivation and the ability to inspire change within your team & the wider business Confidence and professionalism Team Player attitude Excellent time management skills and able to meet deadlines Calm and resilient work ethic with the ability to work well under pressure

Ensuring all food cooked to a high standard of quality, while working on several different orders simultaneously.Preparing food and ingredients for service.Handling deliveries and maintaining stock rotation.Maintaining a high degree of hygenine in the workplace.

Ensuring all food cooked to a high standard of quality, while working on several different orders simultaneously.Preparing food and ingredients for service.Handling deliveries and maintaining stock rotation.Maintaining a high degree of hygenine in the workplace.Checking stock levels and placing orders.

Providing great customer service, ensuring each customers needs are met. Building a customer base through friendly and attentive service while scanning and packing customer’s goods. Maintaining good stock levels, and a clean organised display of the store.

Maintain shop floor, rotating sold items to the delivery bay and making new displays of awaiting stock. Testing electrical goods that had been donated.Organising donated goods.Documenting sold items.

Providing great customer service, ensuring each customers needs are met. Putting out deliveries onto the shop floor.Working as a team to re-arrange larger items for seasonal displays.