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@riministreet.com
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4 phones found area 702 and 415
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Ryan Charland is listed as Support Technical Consultant at Mitratech, a with 1986 employees, based in San Francisco Bay Area, United States. AeroLeads shows a work email signal at riministreet.com, phone signal with area code 702, 415, and a matched LinkedIn profile for Ryan Charland.
Ryan Charland previously worked as Software Engineer in Test at Demandbase and Quality Assurance Engineer at Demandbase. Ryan Charland holds Bachelor Of Science - Bs, Business Administration, Option In Marketing Management from California State University - East Bay.
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AeroLeads found 2 current-domain work email signals for Ryan Charland. Compare company email patterns before reaching out.
My focus as a Support Technical Consultant encompasses providing a hybrid level of technical support and project management to customers. I serve as an escalation point for Customer Support Representatives. I also work in tandem with Customer Success and Engineering to ensure all project deliverables are completed on time and as expected.
During my recent tenure at Demandbase as Quality Assurance Engineer, I developed and honed my skills in software testing, quality assurance, and test automation. I have a proven track record of integrating seamlessly with development teams, emphasizing early testing, continuous integration, and delivery to accelerate product releases without comprising on quality.
Listed skills include Enterprise Software, Salesforce.Com, Project Management, Crm, and 23 others.
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A career timeline built from the work history available for this profile.
• Provided end user technical support for application issues, resolving over 400 cases within first 6 months. • Served as escalation point for Tier 1 Customer Support Representatives, ensuring timely resolution of complex issues. • Developed and maintained technical documentation, knowledge base articles, and training materials.
• Developed and implemented data quality standards, policies, and procedures and ensured their use companywide. • Created validation test plans, test reports, and reviewed with relevant stakeholders. • Managed release cycle, compiled test reports for both frontend and backend, and hosted Release Go/No-Go Meetings. • Served as Salesforce administrator overseeing multiple sandbox instances, adeptly generating and managing test data to support system testing and development initiatives. • Conducted comprehensive onboarding sessions for new team members and facilitated weekly internal meetings to demonstrate product functionalities and features. • Evaluated and contributed feedback on Technical Design Documents (TDD) and other various technical documentation. • Engineered Continuous Integration/Continuous Deployment (CI/CD) pipelines for multiple repositories to streamline development workflows and enhance deployment efficiency.
San Francisco Bay Area
• Triaged customer support issues, logged bug tickets, and identified solutions. • Collaborated with product managers, designers, developers and other team members to identify and implement tests. • Served as a key member of a 9-month project combining two large platforms and ensured all requirements were met. • Established and maintained automation test suites for both pre-production and production environments. • Developed comprehensive training programs and authored user-friendly documentation to facilitate seamless adoption of automation tools. • Created and distributed reports for automation test results, JIRA ticket volume, and product usage. • Performed automated testing procedures, meticulously reviewed outcomes, and promptly escalated any identified issues for resolution.
San Francisco Bay Area
• Maintained data governance processes to maximize data accuracy, completeness, and consistency.
Pleasanton, California, United States
• Established relationships in new accounts and identified the right key stakeholders to regularly engage. • Managed incoming inquiries and meticulously vetted leads to ensure optimal alignment with organization objectives. • Consistently surpassed lead generation with a steady stream of high-quality prospects over consecutive quarters.
Pleasanton, California, United States
• Supported new clients in the onboarding process, optimized archiving design and scope, and ensured client satisfaction.
Other employees you can reach at mitratech.com. View company contacts for 1986 employees →
Sumit Talati
Colleague at MitratechLondon, England, United Kingdom
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Jorge Zamora
Colleague at MitratechAguascalientes, Mexico
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Herminia Salinas
Colleague at MitratechMonterrey, Nuevo León, Mexico
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Laura Jacobus
Colleague at MitratechSan Francisco Bay Area, United States
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Steve Kim
Colleague at MitratechBaja California, Mexico
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Brett Carpenter
Colleague at MitratechDurham, North Carolina, United States
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Diana R.
Colleague at MitratechSonora, Mexico
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Sujay Kumar V.
Colleague at MitratechHalifax, Nova Scotia, Canada
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Andrea Müller
Colleague at MitratechMexico
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Matt Rygler
Colleague at MitratechWest Chester, Pennsylvania, United States
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Quick answers generated from the profile data available on this page.
Ryan Charland works for Mitratech.
Ryan Charland is listed as Support Technical Consultant at Mitratech.
AeroLeads has found 2 work email signals at @riministreet.com for Ryan Charland at Mitratech.
AeroLeads has found 4 phone signal(s) with area code 702, 415 for Ryan Charland at Mitratech.
Ryan Charland is based in San Francisco Bay Area, United States while working with Mitratech.
Ryan Charland has worked for Mitratech, Demandbase, and Rimini Street.
Ryan Charland's colleagues at Mitratech include Sumit Talati, Jorge Zamora, Herminia Salinas, Laura Jacobus, and Steve Kim.
You can use AeroLeads to view verified contact signals for Ryan Charland at Mitratech, including work email, phone, and LinkedIn data when available.
Ryan Charland holds Bachelor Of Science - Bs, Business Administration, Option In Marketing Management from California State University - East Bay.
Ryan Charland is listed with skills including Enterprise Software, Salesforce.Com, Project Management, Crm, Cloud Computing, Sales, Business Development, and Data Management.
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