• Implemented a data-driven planning process for site operations, achieving a 19.6% increase in throughput productivity and generating $30,240 in quarterly savings in labor costs.• Orchestrated warehouse operations using lean Six Sigma methodologies, resulting in a 62.1% improvement in the success rate of 2-day customer deliveries saving the company $362,880 in the fourth quarter of 2023.• Led and developed a team of Area Managers to effectively plan and execute daily operations, ensuring high productivity and operational efficiency.• Took on the role of site Amazon Robotics coordinator, driving weekly improvements in mechanical output metrics such as drive disablement mitigation, robin arm throughput, robin MEP, DEP, grasping failure reduction, and sortation chute allocation engineering.

• Analyzed metrics and associates’ productivity to carry out labor adjustments that optimized shift output• Mentored and develop Process Assistant through L4 POD• Orchestrated labor cost reduction project on short term assignment at RBD5 which resulted in a 16% labor cost reduction in total expenditures• Lead deep dive analysis of customer promise impact, defined key root causes and drove solutions organized execution of action plans.• Developed Amazon intern and guided intern project that created heat map output projection to improved labor efficiency within the operation• Mentored and fostered the growth of area manager that resulted in promotion from L4-L5, and developed 3 area managers into outbound subject matter experts

• Configured outbound lane CPT times in partnership with MTP and TESS NEMO to improve inbound SAT and outbound CPT logic performance on DEA by 15%• Implemented new outbound floor layout and reduced overall missorts by 8%• Launched and lead engagement project and reduced attrition month over month by 2%• Managed an associate group of 200 direct reports by engaging and coaching resulting in continuous improvement by increasing productivity rates week over week

• Reduced and monitor back stock inventory through inventory management• Cross trained in ship from store, pick, process, and pack customer orders, and assisted shipping and receiving via UPS/USPS• Processed ship to store products into inventory while prioritizing accuracy and efficiency• Trained and developed skills and knowledge of 6 new team members in all areas of fulfillment

• Conducted sales for both Verizon Fios and Verizon Wireless campaign• Assisted in launching a new campaign (Verizon Wireless) within the company• Ranked #26 sales rep (July 2018) in the nation• Conducted Interviews, trained, and managed a team of sales reps• Lead daily meetings, attended business trips, and exhibited great work habits through sales and customer service