Leveraging 13 years of experience in technical support and 11 years with Apple, I possess a deep understanding of hardware, software, and troubleshooting procedures. I excel at effectively communicating with customers to diagnose and resolve complex technical issues. My background also includes experience in QA engineering, ensuring product quality through identifying and resolving potential issues before they reach the customer. In all my roles, I prioritize building rapport and providing exceptional service, utilizing attention to detail and problem-solving skills to ensure the highest level of customer satisfaction.