Ryan Conover Email and Phone Number

Gather Patient's medical information as well as primary care physician information in our system to be processed. As well as explaining, assisting, and troubleshooting tasks with any patients with issues.

Ensuring all drivers scheduled to work are logged in and ready to deliver at the start of their shift. If their are any scheduling changes or emergency call-outs make sure the five Duffy's locations under my control are able to process delivery orders in a timely fashion. I handle any discrepancies the drivers may have, ex. wrong address, missing info (name, ste #, phone #). I also handle issues with the customer whether it be the order it's self, or the level of service they received.

Ensuring that you find the best Health, Life, Dental or Vision corverage at the best rates.

Guide all newhires through the training process and coach them in areas where help is needed to be sure that all new agents will have the sales tools necessary to be productive in the company.

Negotiate with clients as to what they will accept as payment for their fine jewelry/ precious metals. If they choose to accept my offer I would then process their payment in the form of a company check, direct deposit, or Paypal deposit. if they decline I would mark the items to be re-packaged and shipped back to its respective owner.

I Interacted with my representatives on a daily basis which is 24/7 support; including scheduling, shift coverage and paid time off requests, providing feedback, coaching/training, and disciplinary plans. I also monitored employee performance through side by side and remote observations; providing coaching and identifying additional training to assist employees in reaching required objectives and acknowledging progress and addressing area of opportunity on a team and individual basis. I Worked closely with my Team to identify appropriate coaching plans for all employees in all key metrics; supervise the actions to achieve daily and monthly objectives; This position also required interaction with both vendors and customers for escalations, weekly/monthly reports, and weekly conference calls to review performance and trending issues. It was required that I maintained a strong knowledge of all products/practices/policies to lead and further develop this department. Position required in-depth knowledge of building, generating, updating, and utilizing multiple reports using the systems provided.

business-to-business sales, up-sales, and renewing subscriptons for existing customer.

Run Diagnostic software on the customers computer & inform customer of any potential threats. Follow workflow to remove any malicious software or ad-ware. Run windows updates.