Currently assist management with the running of the leisure club. Ensuring customer satisfaction by dealing with any questions and queries on a daily basis. Experience with in-house IT systems: Premier Spa+/Manager, managing client database, dealing with all customer information and payment reconciliation.Handling of customer complaints, including debt retrieval. On-board recruitment, presenting gym clinics to local businesses to encourage gym enrollment. First Aid trained and pool responder, having obtained course pass certification. Facility maintenance, carrying out pool and gym equipment safety testing. Provider of gym inductions and one-on-one taster sessions, these include session planning & demonstrations. Discussions with clients for rehabilitation exercises after injury.Front of house assistance when required, dealing with customer check-in/out support.