Ryan Coup Email & Phone Number

Apogee IT Services, Inc. - Solutions Engineer August 2013 - Current▪ Field service technician for over 150 clients, supporting 650+ servers and 3000+ workstations/endpoints▪ Responsible for leading, managing, and executing server/network/desktop integration projects▪ Design solutions for client requests including file sharing, scanning, backup and wireless deployments▪ Specialize in application installations, upgrades, configuration and documentation ▪ Focus on Process Improvement, Project Management and Customer Relationship Building▪ Provide onsite maintenance, setup, configuration and troubleshooting for clients.▪ Act as an escalation point for the other technicians and help desk support▪ Participate in on-call and provide emergency service during nights and weekends for clients.

▪ Technical liaison between field offices and corporate, supporting projects, upgrades, user and system issues.▪ Design, test and deploy hardware, connectivity, and interface solutions for various systems.▪ Administrate and manage company-wide system access and email in Active Directory and Exchange.▪ Developed extensive system access and instructional documentation.▪ Conduct regular company-wide system security audits.▪ Manage configuration, updates, maintenance, and support for over 400 company-wide handheld devices.▪ Deployed and manage company-wide remote management software and connectivity for handheld devices.▪ Manage purchasing and configuration of all company-wide IT related equipment with various vendors.▪ Manage corporate office VOIP system and hardware.▪ Work closely with senior level management to determine the nature of assimilation problems and develop detailed action plans and recommendations.▪ Analyze, research, and solve product, hardware, and network issues escalated from users.

Greater Pittsburgh Area

▪ Analyzed traffic through events created by Solutionary’s proprietary ActiveGuard System. Provided in-depth analysis of events to determine whether the nature of the events was malicious or benign.▪ Managed client requests on a daily basis ranging from troubleshooting feeds and connectivity issues, explanation of events sent to them, and completing customer requests by any means necessary.▪ Performed troubleshooting device feeds such as Snort, FW1 loggrabber, NetRanger, and issues with Solutionary Hybrid devices, using primarily Linux.▪ Managed all incoming email including client requests and internal requests and facilitated communication throughout the company internally and externally.▪ Worked with Nessus and SAINT scanning services to provide clients with vulnerability scanning. ▪ Worked with PCI compliant regulations and vulnerability management and disposition.