Ryan Courtemanche Email & Phone Number

South Carolina, United States

Hartsville, South Carolina, United States

Worcester, Massachusetts, United States

Oversee outage management, coordinating logistics across the organization and with crews to get the power back up and running. Actively respond to emergency calls, utilizing outstanding critical thinking and decision-making skills to find resolutions in high-pressured situations. Supervise distribution crews, assigning duties and monitoring performance. Successfully completed the Clearance and Control program. Selected to serve as part of the switching and tagging team.

Worcester County, Massachusetts, United States

Direct a team of 50 employees, coordinating a variety of duties from meter readings and collections to service calls and complex metering. Train and supervise employees, evaluating performance and providing coaching where needed. Hands on experience as a first responder and service tech for 7 months during National Grid's work stoppage. Respond to any problems and find effective and quick solutions to ensure customer satisfaction. Serve as the storm room lead coordinator for outage management system, guiding the resolution of downed wires.Developed and implemented new processes for collections and complex metering that have led to greatly enhanced productivity and record keeping. Established the Circle of Safety Flag Deployment which significantly decreased motor vehicle incidents. Promoted from Senior Supervisor due to outstanding performance.

Templeton, Massachusetts

Lead teams of Firefighters in carrying out day-to-day duties to keep the community safe. Direct 24/7 emergency response, managing high-stress and dangerous situations regularly while always prioritizing the health and safety of the public and the firefighters themselves. Train employees on organization processes, procedures, and best practices and ensure each person adheres to the Massachusetts Fire Academy Standards. Created and implemented a new accountability system for the whole department which allows the organization to always know what truck and team each Firefighter are with.

Fitchburg, Massachusetts Area

Installed and maintained long stretches of gas piping, remedying any issues that arose quickly and effectively. Repaired gas leaks as needed. Collaborated with other employees to manage jobs and finish on schedule. Successfully passed OQ qualifications.

Fitchburg, Massachusetts

Installed gas and electric meters. Tested self contained and current rated metering. Built primary meter clusters.