Ryan D. Email & Phone Number

Medford, Massachusetts, United States

-Diagnose and resolve end-user issues such as desktops/laptops, network connectivity,application compatibility, desk, and mobile phones, etc. via both tickets and calls.-Troubleshoot networking (Layer 1 and 2) with an advanced skillset-Diagnose issues with tablets such as iPads and Surfaces’-Administrate in an Active Directory environment-Troubleshoot.

Marlborough, Massachusetts, United States

-Answer all customer enquiries concerning operation and configuration of Optos proprietary products-Trouble-shooting network problems, including connectivity, wireless LAN access, and broadband. -Log every interaction into the CRM system.-Call escalation to field teams for critical issues.-Remote installation/troubleshooting for software and upgrades, data.

Waltham, Massachusetts, United States

-Implement Software and Hardware Security Systems Remotely-Respond to virus alert incidents to provide ongoing security to Commonwealth advisors and staff-Prioritize and process help requests to provide technical problem identification and resolution-Provide white glove level customer service-Create track and maintain customer incident tickets

24 Superior Dr, Natick, MA 01760

-Respond to support requests from customers and prospects via telephone and email. -Troubleshoot and recommend technical solutions for customer issues related to software setup and configuration. Research and provide solutions for issues related to software errors.-Collaborate extensively with peers and management to resolve client issues while actively.

40 Shattuck Road North Andover MA

-Handle Customer calls and provide support remotely using programs such as GoToAssist and Teamviewer-Work with a team in person and remotely to coordinate customer information and support between technicians -Record details of service work through e-ticket system Autotask-Work as point of contact between customers and our accounts team -Support for.

90 Boston Providence Hwy, East Walpole, MA 02032

-Greeted customers and provided service-Handle sales transactions-Train new employees on products and procedure-Provide customers and employees with information about products and workplace procedures.

289 Huntington Ave, Boston, MA 02115/130 Providence Hwy, East Walpole, MA 02032

-Greet customer and provide guest service and hospitality-Maintain workplace standards during high volume conditions -Provide customers and employees with information about products and workplace procedures.-Train employees on products and procedures.

1185 Washington St, Walpole, MA 02081

-Greet customer and provide guest service and hospitality -Maintain workplace standards during high volume conditions-Manage till and stock shelves

780 S Main St, Sharon, MA 02067

-Greeted customers and provided service-Handle sales transactions -Fill stock and supplies and organize displays-Train and provide support for new employees.

High School Diploma

Education record