Ryan D. Email & Phone Number

Medford, Massachusetts, United States

-Diagnose and resolve end-user issues such as desktops/laptops, network connectivity,application compatibility, desk, and mobile phones, etc. via both tickets and calls.-Troubleshoot networking (Layer 1 and 2) with an advanced skillset-Diagnose issues with tablets such as iPads and Surfaces’-Administrate in an Active Directory environment-Troubleshoot issues with DNS/DHCP-Set up mobile devices according to company policy-Administer and setup Office 365 accounts-Troubleshoot general issues with Windows 8 and10; and Mac OSX-Install, Configure, and Manage general Cloud Antivirus

Marlborough, Massachusetts, United States

-Answer all customer enquiries concerning operation and configuration of Optos proprietary products-Trouble-shooting network problems, including connectivity, wireless LAN access, and broadband. -Log every interaction into the CRM system.-Call escalation to field teams for critical issues.-Remote installation/troubleshooting for software and upgrades, data base repair and removal of software viruses.-Research technical and software issues to identify trends for early detection and repair.-Perform data migration on customer computers.

Waltham, Massachusetts, United States

-Implement Software and Hardware Security Systems Remotely-Respond to virus alert incidents to provide ongoing security to Commonwealth advisors and staff-Prioritize and process help requests to provide technical problem identification and resolution-Provide white glove level customer service-Create track and maintain customer incident tickets

24 Superior Dr, Natick, Ma 01760

-Respond to support requests from customers and prospects via telephone and email. -Troubleshoot and recommend technical solutions for customer issues related to software setup and configuration. Research and provide solutions for issues related to software errors.-Collaborate extensively with peers and management to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients.-Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels. -Maintain proper documentation relative to Technical best practices, guidelines for standard procedures, check-lists and so on.

40 Shattuck Road North Andover Ma

-Handle Customer calls and provide support remotely using programs such as GoToAssist and Teamviewer-Work with a team in person and remotely to coordinate customer information and support between technicians -Record details of service work through e-ticket system Autotask-Work as point of contact between customers and our accounts team -Support for standard applications such as Adobe Reader, Java, Web Browsers-Install, configure and troubleshoot Sophos Endpoint and Security Control- Support for Microsoft Office products Word, Excel, Powerpoint, Access - Network and wireless access support for customers devices -Application-based email support such as Outlook -Virus, malware and spyware diagnostics and removal- Windows OS support for Microsoft Windows 7 and higher -Mac OS support for OSX 10.5 and higher- Configuration of security settings, including anti-virus and firewall

90 Boston Providence Hwy, East Walpole, Ma 02032

-Greeted customers and provided service-Handle sales transactions-Train new employees on products and procedure-Provide customers and employees with information about products and workplace procedures.

289 Huntington Ave, Boston, Ma 02115/130 Providence Hwy, East Walpole, Ma 02032

-Greet customer and provide guest service and hospitality-Maintain workplace standards during high volume conditions -Provide customers and employees with information about products and workplace procedures.-Train employees on products and procedures.

1185 Washington St, Walpole, Ma 02081

-Greet customer and provide guest service and hospitality -Maintain workplace standards during high volume conditions-Manage till and stock shelves

780 S Main St, Sharon, Ma 02067

-Greeted customers and provided service-Handle sales transactions -Fill stock and supplies and organize displays-Train and provide support for new employees.

High School Diploma

Education record