Ryan D. Email & Phone Number

Irving, Texas, United States

Plano, Texas, United States

Provide remote technical support to a corporate healthcare management company andtheir 120+ nursing/rehab facilities.• Assist nurses with a range of issues from printer malfunctions and computersoftware/hardware issues, to network problems within the building or ISP outages.• Run server updates for MS Work Resources servers as well as maintain them.• Use remote software to access user computers and servers.• Travel to facilities to repair and upgrade network infrastructure.• Use Active Directory and Exchange to maintain user profiles, mailboxes, and theiraccess within the network.• Create and update IT documentation.• Manage large Active Directory projects.• Conduct network audits.• Take calls after hours on the oncall line.• Configure, troubleshoot, and repair routers and switches within our network.

Lewisville, Texas, United States

• Answered help desk calls• Used active directory to change permissions and manage user profiles• Imaged new PC’s, installed programs and configured them to be deployed to users• Used Track-IT ticketing software and LANSweeper software to help troubleshoot helpdesk calls and document how I solved the issue.• Used anti-virus software to clean user’s PC’s.• Worked with Windows XP, 7 and 8• Worked with Lenovo and Dell all-in-one PC’s as well as Surface Pro and Dell tablets• Assisted the Support Specialists with deployment projects and other special projects• Tracked and managed the current inventory of all the hardware deployed andreturned.• Internship during college.

Richardson, Texas, United States

Used McAfee virus software and Malware Bytes for virus protection and removal• Worked with Dell Kace hardware inventory system• Made sure that all training laptops were up to date with all the usual software updates• Helped with installing and configuring IP cameras• Performed maintenance, repairs, and upgrades to Dell computer workstations• Answered and responded to help desk calls• Installed and configured network printers• Imaged and deployed PC’s and laptops• Installed network cabling(CAT5, HDMI, coaxial) through the ceiling and installed data outlets on walls• Performed hardware inventories of hardware closets and server rooms• Internship during college.

Worked with PC imaging using an image server and then deployed them to the workplace• Responded to internal tech support tickets face-to-face, through phone or remote desktop connection• Virus protection and removal• City-wide staff driver updates• Switch closet maintenance• Maintained and organized the IT closet and physically documented where everything went• Created, updated and followed IT documentation• Worked with SpiceWorks and some VMware applications

Addison, Texas, United States

• Level 1 Tech support rep for a Thomson Reuters tax and accounting platform called OneSource.• Handled issues dealing with logging into certain tax and accounting software• Created help desk tickets and sometimes escalated them to higher techs if needed using the HEATticketing system• Worked one-on-one with clients on the phone

Information Technology

Information Technology