LBi Continuity Product Manager- Leading the development and implementation of Data and Voice Business Continuity solutions. Sales Engineering- Subject Matter Expert in Business Continuity, working with sales to develop customer solutions for customers.Web Developer- Developing API solutions to extend service functionality to LBi Continuity solutions.

Full Stack Web Developer- Managed the Development of the Teleira custom CRM application used to m.- Vue.js frontend with Laravel API and a MySQL database.- Worked to confirm, troubleshoot, and resolve bugs.- Worked with End Users to identify and define, and implement Feature Requests.

Implementation Manager - Assigned as dedicated Implementation lead for onboarding of high priority clients. Created supplemental training materials and system diagrams to improve training of clients in best practices.- Web Developer- Project Lead to convert the internal CRM to a modern stack Laravel application framework. Decoupled the CRM API from our Production SaaS product to allow for independent development.- Sr. Sales Engineer- Technical lead for all sales. Communicated with key clients and collaborated with Sales and Engineering Teams to develop telecommunication recovery solutions for national hospital chains and public safety organizations. - DevOps Engineer- Team member on project to modernize AWS infrastructure identifying system requirements and developing IaC solutions from scratch via terraform, packer and ansible builds.

Implementation Leader- Implemented project management SaaS solution (Asana) developed new SOWs and cut average implementation time from 6+ months to 3 months from contract signature.- Researched and integrated a new project management solution (Asana). Completely streamlined Sales Engineer- Worked as a technical lead for the sales team, bridging communication between clients and the Teleria sales and engineering teams.- Developed strong customer relations that lead to direct sales from clients wishing to expand services or deploy new system features.Jr. Web Developer- Developer for internal based CRM (PHP, Slim API, MySQL) application, worked with stakeholders to document identify and fix bugs and feature requests. Linux System Admin- Created centralized internal and public knowledge base of support documentation for Teleira’s software. Developed SOPs used for Teleria’s Technical Support, Implementation teams.

Linux System Administrator-Researched and led the deployment of a Zabbix monitoring solution for Teleira’s 80+ remote Linux servers.- Built, provisioned and assisted in remote implementation of Linux Telecommunication servers.- Performed custom configurations for dial plans of asterisk voice servers.Tier 2 Support- Performed phone and email support maintaining consistent first contact and issue resolution metrics.- Completed web portal trainings and assisted in onboarding new customers.- Assisted Project Managers in managing installation and dispatching of remote technicians to service client equipment.Sales Engineer-Worked with the Sales team to communicate technical requirements and resolve concerns when closing critical deals.

Jr. Linux System Administrator- Built, provisioned and assisted in customer implementation and configuration of remote managed Linux voice servers.Tier 1 Support- Performed technical support (phone and email) for Teleira’s telecomunication recovery SaaS product.