Implementation Leader/Sales Engineer/Jr. Web Developer
Orem, Utah, United States
Implementation Leader- Implemented project management SaaS solution (Asana) developed new SOWs and cut average implementation time from 6+ months to 3 months from contract signature.- Researched and integrated a new project management solution (Asana). Completely streamlined Sales Engineer- Worked as a technical lead for the sales team, bridging communication between clients and the Teleria sales and engineering teams.- Developed strong customer relations that lead to direct sales from clients wishing to expand services or deploy new system features.Jr. Web Developer- Developer for internal based CRM (PHP, Slim API, MySQL) application, worked with stakeholders to document identify and fix bugs and feature requests. Linux System Admin- Created centralized internal and public knowledge base of support documentation for Teleira’s software. Developed SOPs used for Teleria’s Technical Support, Implementation teams.