Ryan Lucchesi Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Nv, Us

Las Vegas, Nevada, United States

US Service Desk Analyst- Software Installations- Account Onboarding and Offboarding- AD Group additions and maintenance- Troubleshooting user issues- Software Updates

Freelancing

Las Vegas, Nevada, United States

· Manage IT service desk requests on-site at the Las Vegas test facility· Fulfill remote requests from the IT ticket queue· Troubleshooting multiple software and hardware issues· Organize and maintain IT storage and inventory on-site· Order IT equipment for standard and specialized requirements· Keep inventory of company laptops available for implementation or loaning as needed· New Hire Orientation and training – virtual and in person· Weekly On-Site Leadership meetings to disseminate information going on to the rest of the IT teams and vice versa to engineering and facilitiesteams· Originate and maintain passwords in shared LastPass folder of all test rig PC shared login usernames and passwords· Restore and clone machines from VEEAM Backups with guidance from the Systems team· Supervise and facilitate cable contractors as needed for new cable pulls on-site· Provide and authorize new badges for on-site employees for the badge reader system· Build door schedules and lockout some door systems for designated times based on testing needs· Write SOP documentation for several internal service desk procedures· Notate troubleshooting steps in service desk tickets· Effectively communicate IT policy rollouts with engineers· Physical setups for desks, test workstations, special events· Prepare and implement test station PCs: Reset or Install Windows from our ISO version of choice. Set computer network and name manually,manually set BIOS configuration, build BIOS configuration if a new computer not in our system already. Installation of standard test stationsoftware suite as well as any other software requirements unique to the machine.· Work closely with both the Systems and Network teams to be remote hands on-site

Los Angeles, California, United States

Support the IT department in imaging new laptops for rollout as replacements for older models. Various tasks including organizing and cleaning IT storage locations. Desktop setups for new hires. RMA's with HP Support. Other projects as directed.

Duarte, Ca

This is a key role in inventory management of consigned kits received from Customers and turnkey parts received from Purchasing department. The position entails continuous correspondence with external and internal customers. The Receiving & Inventory Supervisor is expected to be showcase professionalism, use care with customer communication, and foster a positive attitude towards the department and the job.Responsibilities include: • Able to stay until the job is done and any issues are resolved.• Able to learn and take care of all areas of any consigned customer kits; turnkey management through MAS90 functions such as Production Entry, Inventory Adjustment, Receipt Entry etc.; balance workload and training of staff; schedule kits; and utilize schedule worksheets in Excel.• Able to maintain trust and behave professionally in supervising the staff in the department.• Deal with performance and disciplinary issues.• Under the direction of the Materials Control Manager, administer the annual performance evaluation of staff.• Manage the training of new hires; and continuously monitor the progress of skills for the department. • Delegate work to staff members in the most efficient, lean way possible.• Manage the evaluation of skills and training needs.• Correspond to customers the status of their kits and report any discrepancies found. • Communicate with SMT/Production supervisors and managers any concerns that could affect the flow of production.• Oversee the inventory control of customers’ parts and turnkey parts. • Attend trainings and meetings as required by the company.• Assist with special projects as necessary.• Promote the company Quality Policy.• Work according to rules laid out in the company handbook.• Full cooperation with the company's continuous quality improvement program.• Ensure the ESD rules are followed by staff at all times• Ensure safety rules are implemented in the department.• Perform other related functions as assigned.

Cinema And Broadcast Arts

Activities and Societies: APU Theater, APU Film SocietyAttended 2 years of classes, and then had to withdraw due to not being able.

High School, High School Diploma