Ryan Lucchesi Email & Phone Number

• Work with cross functional university departments to conceptualize and execute projects including implementing a work order system (Zendesk) while training users on system processes, procedures, and report development.
• Handle tier two objectives including advanced software troubleshooting, software installation, hardware repairs, imaging and deploying workstations, and assisting with special projects as needed.
• Convert PDF forms such as computer request forms into online interactive forms using Formstack.
• Assist the IT trainer with developing and hosting training sessions on Google Apps, internal Zendesk ticketing system, and acquainting users with internal environment via Canvas LMS.

• Supported information and media technology needs of the university through providing tier one support to end users.
• Provided university-wide technical assistance to 11,000 students, 900 faculty, and 900 staff to troubleshoot computer problems, draft operational and service agreements, and write “how-to” and training articles.
• Created reports to track statistics for the help desk, and automated the process for account creation between HR and information and media technology (IMT) department by developing a process for new account requests to.
• Spearheaded project to update/upgrade university help center, and determined project parameters/aesthetics.
• Added a new chat software, (Zopran) determined the number of licenses needed, tested the system for bugs and any other possible problems, and trained staff to facilitate successful implementation.

• Managed accounting for individual, corporate, and non-profit clients including attorneys, doctors, and servicers.
• Traveled to client locations to perform bookkeeping on-site, and directed audits, reconciled accounts, prepared tax statements, and handled clients’ payroll through a variety of software programs.
• Facilitated new hire orientations, benefits administration, and 401k plan management as per client request.

Serviced high profile organizations including the Screen Actors Guild and the Directors Guild, and assembled pension and health fund files for clients in the entertainment industry by utilizing databases to pool residuals and dues.

Performed desktop support for students, faculty, and staff at the university, and diagnosed and resolved both small and escalating problems including removing spyware and viruses from devices.

Master Of Arts, Educational Technology

Bachelor Of Science - Bs, Accounting And Psychology