Managing a team of 30+ team members.Managing and driving teams to meet NPS goals for the department.Implementing strategies to constantly improve NPS outcomes.Customer relations - Satisfaction, Conflict & complaint resolution.Interviews and recruitment of team members .Rostering staff arrangements .Managing payroll control for the outlet .Procuring stock and maintaining par levels .Internal and external stakeholder management.Planning and designing new restaurant concepts

Leading the bar team at Grand Hyatt Melbournes signature cocktail lounge - RuCo Bar.Responsible for day to day operations as 2IC.

Section waiter, Restaurant host and bartender/barista in a busy metropolitan venue

Providing excellent food and beverage services in a corporate environment. Assisting in the smooth operation of boardroom and catering services to ensure satisfaction.

In Room Dining Waiter and Bartender at Airo Bar and Grill

Providing tailored reservations for discerning customers at a premium spa resort in wine country New South Wales

Coordinating staff, supplies and ordering for a busy private events space and daily bar duties for private members.