I am a professional Service Delivery Manager with more than 23 years of knowledge and experience in the IT industry.I have supported many customer environments with the adoption of managed services, adhering to their requirements set within the service level agreement, and providing numerous reporting methods ensuring live comprehensive feedback on the status of their infrastructures. I have worked on many projects where I have both managed and personally implemented numerous technologies such as virtualisation, backup strategies and procedures, physical and virtual networking, remote and offsite connectivity, policy deployment, shared storage, secure communication, virus protection, firewalling, data migration and so on, with the newest and up-to-date products available at various customer sites.I consider myself a team leader and mentor collaborating with all aspects of the business to ensure our services meet the requirements of our clients. I am solution driven striving to introduce innovative technologies to improve productivity and to prevent and remediate any shortcomings.