Ryan David Email & Phone Number

San Rafael, Ca, Us

Novato, California, United States

Oakland, California, United States

Responsible for troubleshoot, triage, and solve issues in-person, chat, email, and over the phone. Rapidly adapting and utilizing technology tools including: -Salesforce -JIRA -Zendesk -Google Docs -Microsoft Office -Zoom -Slack -Several internal tools.Collaborated across a vast network of departments.Rapid follow up between departments and client to ensure satisfaction.Consistent performance feedback of 4.9/5 in customer service satisfaction.Projects Managed/Assisted on include:-Member of Learning and Development Team, as a point of contact that would roll out new process updates to the team and assist sharing this info to other employees to ensure best practices.-Created a schedule rotation for employee stations to maintain equality amongst coworkers.-Oversaw in the training of new hires for policy, tools used on job, best practices and building the culture.-Monitored several support channels to assist other workers with issues over a global network and stay current with all reported issues and information.Event Management:-Monitored the Uber pick-up and drop off lot for music and sporting events (Warriors Games).-Managing drivers flow of traffic, tech issues, and client assistance in real time while maintain crowd control for 2.5 years.-Kept daily inventory counts of supplies being passed out at PPE distribution amidst the COVID 19 pandemic, while following a strict sanitation standards/precautions.Remote Working Projects:UberEATS-Assisting with live order calls for UberEats deliveries. Communicating between clients, couriers, and restaurants, providing support for issues and solving in real time.-Creating digital order menus to onboard new restaurants that are seen by app users and include item description, price, customizable add-ons, and photos.-Auditing several support tickets to ensure accuracy, making sure the were routed to the correct location and process was followed.-Answered support calls as well as outbound calls.

San Francisco Bay Area

Performed methodical consistent nineteen point safety inspections on a wide range of vehicles on behalf of Uber across four of their Greenlight locations in the San Francisco Bay Area.

San Jose, California, United States

Established Moderate Machining Company with focus in mass quantity production for private and government contracts. Adhering to all OSHA regulations, maintaining cleanliness of machining space, operating equipment with excellence in repetition and accuracy. Maintained cleanliness of shop and machinery.

Dublin, California, United States

Continuation of Service Manager duties with addition of crew interviews, recruitment, and development for the store. (Managed a team of 30) and creating weekly employee schedules. Additional responsibilities include; daily safe counts, verifying daily money logs, sales/operational reports (L&P reports). Weekly inventory counts and orders placed based on needs, projected sales from annual reports, and upcoming catering orders. Managing floor and handling all guest escalations during peak hours while monitoring labor costs.

Dublin, California, United States

Responsibilities included creating daily schedules and duties, delegating tasks by assessing the individual talents and working with them to develop them as needed, and creating development plans for internal growth. Counted out the cashier's drawer at the start and end of every shift.Overseeing all opening and closing procedures and ensured all standards are met by all team members. (Oversaw front of house and back of house crew, managing 14 crew members a shift)

Dublin, California, United States

Responsible for all kitchen duties such as inventory, projecting food prep needs, ensuring the foodline is stocked at all times, food safety, record keeping for waste, maintenance, and upholding FIFO standards, while managing standards of crew for the back of house. (Managed 5 crew members for back of house)Completed Service Management Training during this time period.

Danville, California, United States

Crucial team member in the opening of a new location. Mastered both front and back of house operations for optimal flexibility. Worked along a diverse team of all backgrounds and assisted in the training of new hires.-Completed Kitchen Manager Training program during this time period.