Responsibilities: Manage key accounts like Kotak; Axis Securities; Edelweiss; Karvy; Stock Holding; Angel Broking; BOB Capital Markets & others.  Understand client business model & provide a wide range of trading solutions to enhance client business. Generate new sales and recurring sales through various business modules and provide after sales service.Business Development  Managing revenue target single handed that adds up to the total sales for Mumbai region.  Maintain a strong relationship with Institutional & Retail Brokers across all verticals in the markets. Stay updated with competitor products and penetrations and strategies deal accordingly.Account Management Strong hold across all clients, right from decision makers to individual users, ensuring prompt service.  Excellent communication skills maintained between clients and internal stake holders to successfully deliver new and innovative cutting edge products & solutions, providing a first move advantage on products like Robotic Trading; Voice Blast; Chat Bot; e-KYC ; IVR Trading, Trading API’s ; Algo’s etc..Strategic Client Service Delivery Active interaction with clients for assessment/reviews, liaise with both parties legal and compliance team to ensure proper documentation and procedures are mutually accepted and closed. Discuss with business strategy team on product & commercial proximity to stay with competition.Business Analysis Anchoring the complete bid management cycle for RFP, EOI/RFI & RFQ for both technical & commercial.Key Projects managed RFP BID for a Bank Capital Market for Front Office Trading Solution with defined project timelines. Worked on Mobile and Robotic projects, liaise with development & client from sign-off and go live.Awards and Accolades Premium deals sold generating higher revenue. Highest sales revenue won between FY 17-18 & 18-19

Responsibilities: Lead a team of 10 financial specialist, supported application that provide real time market information across all asset class, and assisted the team to achieve goals under predefined guidelines. Met corporate clients, banks & financial institutions for product demonstration, arranged service camps by presenting all asset class products. Ensuring adherence to delivery and service quality standards. Liaise between product development team and client for customized product delivery & effort estimations. Monthly/Quarterly team performance review, manage the team’s SLA’s are met effectively. Siebel – Prepare statistics team performance & client query analytical reports to update the top management. EDGE – Emerging managers program on managerial and team building skills.Assignments completed: Project (GO Green) – Analysis done by learning the current cost expenditure and suggestive measure provided to curtail office expenses & waste management re-cycling proposed as part of the project to the top management with suggestive ways on how Thomson Reuters Mumbai can Go Green. Bangalore Deputation (1 Month) – To train ‘Thomson’ team on CRM/Siebel for query management & tracking  International Project – Philippines (6 months) – Train and assist the new team at Phillipines on Thomson Reuters product & process right from client business & requirement details, product details, process systems and others relevant.

 Interact with client & provide wealth management techniques, help them invest in Capital & Deriv. markets. Handle client queries related to CITI Bank Credit cards and CITI Gold account holder & Suvidha Insurance. Analyse service requests generated by the team to identify training needs & assist with training the agents. Handle escalated issues & provide faster solution within set time. As a mentor coached & provided feedback. Portfolio management services for HNI clients & brokerage generation. Been a part of ‘The Process Management Project’ reviewed processes to be more customer focused & deliver. Worked for the ‘Assist pool’ team assisting executives with their queries patiently handled escalation issues.

Responsibilities: Worked on MSN (Microsoft) project in the client support team. Prepare a customer engagement Flow-Chart.  Handling client queries and suggesting beneficial services to customers online. MIS Reporting.

Responsibilities: Short Messages - Paging services.