Key Achievements:Revamped Quote to Cash (CPQ) and Advanced Approvals Projects: Streamlined processes and accelerated deal execution from Quote Creation to E-signature.Salesforce Implementation: Implemented a custom MSA capturing system, streamlining deals worth over $2M in the first 12 months, and an additional $2.5M from January to September 2023.Global Reselling Pilot Program Management: Managed Sales Operations, ensuring smooth operations and collaboration across global teams, improving sales tracking and financial reconciliation.Conga Rollout: Led the implementation of Conga, improving sales cycle efficiency and enabling data-driven decision-making.Month End Reporting Optimization: Automated Salesforce processes, reducing the reporting time from 2 weeks to 4 hours.Ad-Hoc Salesforce Reporting: Produced reports for Sales, Finance, Legal, and other internal stakeholders, providing valuable insights for strategic decision-making.Deal Management Efficiency: Resolved over 1200 Deal Management issues in Salesforce within the first 12 months, significantly improving operational efficiency.Single Point of Contact for Legal Teams: Coordinated cross-functional efforts between Legal, Sales, and Finance Teams, reporting to the Corporate Controller.Responsibilities:Overhaul of Deal Management in Salesforce: Spearheaded initiatives resolving cases at over 100% target every month.Quote to Cash and Advanced Approvals Projects: Increased sales cycle efficiency through comprehensive revamps.Global Reselling Program Development: Key role in the development, rollout, and monitoring of the program.Automation of Month End Processes: Reduced monthly reporting time significantly.Salesforce Reporting: Produced performance and efficiency reports for internal teams.Salesforce Automations: Streamlined deals worth over $4M.Global SCSA Document Rollout: Replaced MSA globally, improving sales cycle efficiency, and internal deal value.

- Acted as a Regional Expert in Business Operations Workflows for the AMER region, enhancing process efficiency and data-driven decision-making. - Managed extensive stakeholder interactions, improving partner relationships and aligning business operations with strategic goals. - Key member of a Tiger Team project surrounding documenting processes, increasing automation and providing dashboards for ISV Resellers, thereby increasing efficiency and data-driven decision making in the Partner Org. - Trained over 20 entry level Subject Matter Experts and played a key role in AMER Business Operations Team initiatives. - Resolved over 1,400 cases exceeding every monthly target with an average closure time of 88 hours, significantly outperforming the 120-hour service level agreement (SLA).

- Independently managed multiple six figure client accounts such as Pzifer Upjohn, Eli Lilly, and other major Pharmaceutical companies with a focus on reducing churn and enhancing client satisfaction through strategic account management. - Use of SQL to pull data from social media platform (The Rounds) to create metric reports for ad campaigns and to create insights on campaign success factors. - Delivered these metric reports to Pharmaceutical clients, to continue the business relationship, and show how more value can be created in the future. - Improved data quality by creating and implementing the new data governance policy. - Key part of the product development process through UAT testing, and giving feedback taken from physicians. - Onboarded and trained Physician subject matter experts to run Ask-Me-Anything’s and Live Streaming events. - Worked with the technical team on special projects related to the improvement of data quality, reporting and data governance.

Managed the Centre’s website and social media, led community initiatives educating the vulnerably housed in the Fredericton area to ensure they could gain the medical services they needed.Made multiple pitches to the City of Fredericton's Council regarding new plans to improve the lives of the vulnerably housed population in Fredericton.

I tutored multiple Economics courses, Biology courses and Chemistry courses for St. Thomas University students.

Developed a data analysis model to project physician compensation, facilitating the successful launch of the Family Medicine New Brunswick Program and enhancing healthcare efficiency province wide.Traveled the province to pitch the program to existing physicians, as well as future graduates. Created research briefs for our CEO / Chair to aid in new interviews, as well as to aid in new policy creation in New Brunswick. Specifically about updating the regulations surrounding helmet use while skiing, updating the drunk driving laws, and to also lessen the use of vapes amongst New Brunswick youth.