Ryan Ding Email & Phone Number

Shanghai, Cn

Shanghai, China

Be responsible for the 2nd line of defense in technology security and risk related matters under 3 tiers of risk defensive model, establishing technology/cyber risk management framework and bank-wide risk control mechanism for identifying and managing the technology/cyber risk in accordance with the ERM. Be responsible for China cyber security strategy and policy, lead the CRAF(Cyber Resilience Assessment Framework) and iCast(Intelligence-led Cyber Attack Simulation Testing) related remediation projects and implement annual overall IT risk assessment project.Other Accountabilities: Review and assess the security control for e-banking related systems and new products Provide regular/ad hoc reports to IT risk controller (Deputy Chief Executive) for management committees and Board Design, deploy IT risk management tools such as IT RCSA (Risk and Control self-assessment), KRIs (Key Risk Indicator), Risk Appetite, Risk Profile etc. In cooperation with 1st line and third-party consultant, review IT security assessment and test result, such as Multi-level Protection Scheme, e- channel penetration testing, make sure all high-risk security finding are addressed  Evaluate architecture design of multi-layer security and defense, provide consulting comments on IT security and issues Design IT outsourcing risk strategy and risk management framework, manage IT outsourcing project and control the risk in IT outsourcing area

Shanghai City, China

Oversee BEA China IT infra support which include all OA network and infrastructures, Branch network and IT support(more than 100), IT Service Desk and End User Support Services

Shanghai City, China

Oversee all IT Infra Service related activities(Linux/Wintel/AS400/Networks/Voice/Storage/DC and DR) for RBS China.Leading China Infra Team to provide BAU(day-2-day operations) support and CTB(Project based tasks) delivery for all RBS China offices(Shanghai/Beijing/ShenZhen/ChengDu/ChongQing)Manage and ensure the compliance of IT policy and regulation.

China

Lead the China local DEUS team, accountable for the delivery of IT Service Desk and End User Support Services to all RBS colleagues in 5 cities of ChinaTrade & Back Office SupportLocal IT Service Desk and End User SupportSourcing OperationsLocal Workflow and Process ManagementV.I.P SupportLocal Hardware & Software Asset/Inventory ManagementStrategic SolutionsProjects & Minor Pieces of WorksInstalls Moves Add Changes3rd Party Vendor relationship managementIntegration works

- Manage the end -to-end delivery of IT change initiatives - including resource and task scheduling, progress tracking, status reporting, issues and risk management.- Impact analysis and risk management throughout the implementation. - Cost estimation and control- Produce and maintain project control documents.- Carry out post-implementation review if required- Setup BAU supporting model for new changes if required- Adhere to the bank’s project life cycle model, ensure all changes follow bank governance structure and regulatory/compliance rules.- Manage vendors to secure the delivery.

As Subject-matter expert on the key application(Siebel/Vendavo/Intranet Web Hosting, etc) lead the whole team to delivery high quality support and project work, ensure all the key applications and servers in good health, and meet support SLA. Also as SSM for hRow application, define the support work process for all the applications under my team support scope, mainly focus on below areas,- SERVICE • Ensures team meets service levels for client requests • Assists in implementation of service procedures • Independently performs and analyzes service measurements • Identifies and implements service improvement opportunities- BUSINESS INTEGRATION • Partners with clients to understand business and functional technology needs • Uses team processes to positively impact Dow businesses and functions- EXTERNAL AWARENESS • Participates in the introduction of external technology • Participates in the interfaces between Dow key IT partners suppliers • Identifies gaps in Dow standards and proposes IT solutions- WORK PROCESS DISCIPLINE • Develops cross functional team processes

- Leveraging The Information Technology Infrastructure Library (ITIL) practice framework which Dow is using as a guide for delivering quality end-to-end service and support throughout the organization- Support all of the front-line users' operation in accordance to the company's IP/IT policies;- Work with the affiliate, regional and global IT teams to ensure that both Operations Level Agreements (OLAs) and SLAs are met. - Manage External Service Providers (ESPs) to create value and deliver the infrastructure operations services that meet Service Level Agreements (SLAs).- Work with global infrastructure organizations to influence, develop and implement IT sourcing strategy to support business transformation.- Manage and deliver outsourcing projects to implement and optimize the operations environment that is in compliance with standards and quality policies.- Lead, develop and execute regional/global operation initiatives to drive continuous improvement and operation excellence.- Build effective working relationships with business partners, local/regional/global IT groups, ESPs and vendors.

- Manage and Support large Enterprise Production/Dev/Test database, Oracle Database 8/9/10, SQL Server 2000/2005 on platform windows 2000/2003 Unix VMS..- Create and maintain logical and physical database design and physical database implementation.- Maintain database security.- Database disaster recovery.- Ensure databases conform to company database standards.- Perform database performance tuning.- Perform database to database migrations.- Perform database backup and recovery.- Participate in the DBA support on-call rotation

- Provide technical support for the customer of Microsoft based on Microsoft SQL Server, Microsoft Analysis Services, reporting services,.Net develop.

Master, Master Of Business Administration

Bachelor'S Degree, Computer Science