Ryan Ditzel Email & Phone Number

Working on a point-to-point network structure, working remotely across the south and midlands regions urban and rural. Covering all aspects of the build from working within our cabinets to installing fibre to the premises.Main roles and responsibilities – • Carrying out risk assessments prior to work.• Building the optical distribution frames (ODF) within the cabinet• Patching routers and GTU’s within the ODF's.• Testing ODF’s & joints checking for distances and no breaks within our cable with a Fugikura tester.• Pulling core cable from the cabinet throughout the new build sites.• Splicing 96 fibre• Preparing and building joints along all route’s• Splicing BT backhaul and our core cable together within our joints.• Roping and rodding through chambers.• Pulling access cables from the chamber up to the new build properties. • Installing the access cable from the ducting outside the property to within the property. • Installing fibre termination units (FTU) within the property.• Mounting and installing routers to the wall.• Installing fibre IRS Gateway Termination Units (GTU’s)• Pulling cable through high-rises within blocks of flats to the properties within.• Preparing, building and splicing Multidwelling units (MDU’s). • Drilling concrete, brick and plaster to access properties in order to complete installs.• Extending access cables from the toby outside customers’ homes.• Adding capping to cover all visible and loose cables.• Fault finding Router, FTU and GTU issues via using a visual fault locater.Training gained:• EUSR card

Kent, England, United Kingdom

Training gainedDate earned - 01/04/20226167 - Street works Excavation amd Reinstatement.6167 - 502 Signing, lighting and guardingDate gained - 30/5/22SA001 - Working at heights (Pole climbing course)

Working out of the Dover office supporting close to 2500 internal and external users from offices and ports across Europe. Providing 1st and 2nd line support within a team of 17 engineers spread out across Europe. Main roles and responsibilities• Travelling to ports across Europe providing 1st and 2nd line IT support.• Travelling on the vessels for regular maintenance checks on the servers and any general IT issues. • Answering the phones being that important first line of contact. • Working out of the IRF queue within our ticket system known as Topdesk. • General networking day to day tasks• Liaising with my team to provide the best service possible. call Citrix related issue • Dealing with web chats via Focalscope providing IT Support as needed• Creating user's that are land based and ship based.• Installing all platforms of Windows• Insuring all software installs that need licenses have them

Gillingham, Kent, United Kingdom

Experience Gained:• Imaging and installing of Windows 10 on all Microsoft surface pro's, Lenovo desktops, Lenovo laptops and HP desktops. • Installing additional apps and software via SCCM• Resetting passwords and unlocking of user's accounts• Active directory total understanding • Transferring users data & achieved emails• Outlook 2017 experience enhanced• Checking windows 10 updates have completely installed via WSUS• Setting remote users up• Remoting on to users pc's within the UK and around Europe via Bomgar• Disabling and enable of all devices• Placing device's on the domain• Network patching• Changing devices from server to server regarding internal and external users.

London, United Kingdom

Experience Gained:• Team leadership• Helpdesk experience with 1st and 2nd level support.• Liaising with internal IT departments to ensure our service is delivered with efficiency• Building, manage and maintain client relationships.• Maintaining comprehensive and meaningful updates in the customer’s ticket handling system• Completed approved work requests within the agreed SLA and agreed targets.• Adhering to strict policies and processes around security and data protection.• Supporting users with requests i.e. installations, desk setups, Software installations, moves & configuration.• Windows 7 rollout project in which I coordinated and scheduled dates for user migrations.• Responded to incoming support requests on HP Service Manager • Installing & configuring on-going usability of desktop computers, peripheral equipment and software• Troubleshooting hardware and software issues on desktops and laptops.• Installing and troubleshooting additional apps• Following procedures for fault resolution.• Installing and removing the BIOS passwords from many PC’s• Intense involvement with auditing, disconnecting, relocating, reconnecting and configuring hardware• Setting up network connections for users• Warranting broken equipment and devices. • Providing solutions for slow running devices performing analysis and hardware upgrades.• Installed laptops, docking stations and terminals.• Completing break fix repairs such as hard drives, CPU’s, processors and mainboards.• Placing printers, desktops and laptops back on to the network after they have been removed or dropped off the Nac database.• Windows XP and Windows 7 PC hardware and software builds

London, United Kingdom

Experience Gained:• Installing Printers and components, following full ESD protection• Relocation of MFPs – either Ad Hoc moves (included) or Project moves.• Update and amend floor plans in Visio.• Monitored Web-Jet-Admin efficiently and proactively.• Monitor dBSymphony for incidents.• Using trending analyses identify & manage Equipment with persistent paper jams.• Consumables Management: All MFPs + Print Pod Printers.• Management of on-site spares stock.• Manage the Planet Partners cartridge & toner recycling process.• Network fundamentals and diagnostics• Update the NAC database.• Complete DB On-board process for new engineers.• Complete documentation updates and upload to Supplier internal systems in a timely manner

Ashford, Kent, United Kingdom

• Laptop maintenance, including screen / hard drive replacements.• Fault finding and resolution on all mobile devices, including screen replacements.• ESD compliance and practice.• Associated administration in accordance with company processes.• Responsible for Office & Workshop printer consumable replacement, management and maintenance, monitoring MPS for alerts on HP MFP & MFD’s.• Installing software across all platforms of mobile phones, tablets and laptopsTraining Achieved:•Various mobile vender product specific training courses.•Various Laptop and Tablet vender product specific training courses.•ESD training. •Currently studying to completing ITIL V3 Foundation course