Ryan Dotson Email & Phone Number

Spencer, Iowa, United States

Arnolds Park, Iowa, United States

Responsible for planning and executing the opening of a deluxe boutique hotel, including staffing, equipment purchase, software systems purchase and set-up, training, guest service standards, and operations plan.Responsible for daily operation of the hotel and restaurant, including finances.Reviewed guest comments/concerns and followed up with guest and related employees to improve the operation. Resolved challenges between employees.Maintained multiple booking systems/websites to keep them current.Maintained and managed social media accountsDeveloped strategy to maximize occupancy/revenue.Kept records on all employees, hours worked, and processed payroll.Marketing, promotion, and partnerships with Chamber and Tourism offices.

Lake Buena Vista, Fl

lead Front Desk, Concierge and luggage cast at the world’s premier camping resort; improving the resort guest experience by performing quality audits, coaching cast, resolving guest and cast challenges, planning and managing labor, partnering with other departments, promoting teamwork among the cast and developing programs to help cast reach guest service goals and maximize revenues.

Lake Buena Vista, Fl

Ba, Communications & Electronic Media

Activities and Societies: Theta Alpha Phi, Cedar River Productions, UNI-TV, Theatre UNI, UNISTAGraduated Magna Cum Laude

Bachelor Of Arts - Ba, Communications

Activities and Societies: Theta Alpha Phi UNI Student Theatre Association Cedar River Productions

High School Diploma